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Systems Engineer
hace 2 semanas
As a 2 Systems Engineer you will:
- Serve as a client-facing technical expert and the final escalation point before Engineering.
- Troubleshoot and resolve complex technical issues across Windows, Active Directory, Exchange/O365, networking, and cloud environments.
- Manage approximately 20 active support tickets daily, owning each case from start to resolution.
- Troubleshoot and resolve escalations across Windows Server, Active Directory, Exchange/O365, Terminal Services, and networking.
- Manage identity, access, and mail flow (policies, routing, filtering, archiving).
- Script and automate tasks with PowerShell; contribute to runbooks..
- Support cloud environments (AWS preferred, Azure acceptable).
- Collaborate with Tier 1, Product, and Engineering teams on escalations.
- Maintain clear documentation and provide daily updates across ticket queues.
- Mentor junior engineers and model ownership mindset.
Requirements
- 5+ years in systems engineering or advanced technical support.
- Customer-facing communication skills with C1 level English or equivalent.
- Strong Windows administration, including Active Directory and Exchange/O365.
- Solid networking knowledge: TCP/IP, DNS, DHCP, VPN, VLAN, NAT, WAN.
- Hands-on PowerShell experience (must be comfortable writing and using scripts).
- Proven ability to manage a high-volume ticket load with attention to detail.
Preferred Qualifications:
- Citrix administration (XenApp/XenDesktop/NetScaler).
- AWS/Azure certifications.
- Experience with SQL, SCCM, or additional scripting languages.
Benefits
- Compensation: USD $3,500–$4,500/month.
- Location: Buenos Aires, hybrid (2 days/week in Palermo office).
- Schedule: Fixed 9-hour shift (incl. lunch) between 8:00–20:00 EST, Mon–Fri.
- On-call rotation: ~1 week every 3 months.
- Holidays: US market holidays observed.
***Only CV's submitted in English will be accepted
