Systems Engineer

hace 2 días


Buenos Aires, Argentina Sur A tiempo completo

As a 2 Systems Engineer you will: - Serve as a client-facing technical expert and the final escalation point before Engineering. - Troubleshoot and resolve complex technical issues across Windows, Active Directory, Exchange/O365, networking, and cloud environments. - Manage approximately 20 active support tickets daily, owning each case from start to resolution. Responsibilities - Troubleshoot and resolve escalations across Windows Server, Active Directory, Exchange/O365, Terminal Services, and networking. - Manage identity, access, and mail flow (policies, routing, filtering, archiving). - Script and automate tasks with PowerShell; contribute to runbooks.. - Support cloud environments (AWS preferred, Azure acceptable). - Collaborate with Tier 1, Product, and Engineering teams on escalations. - Maintain clear documentation and provide daily updates across ticket queues. - Mentor junior engineers and model ownership mindset. Requirements - 5+ years in systems engineering or advanced technical support. - Customer-facing communication skills with C1 level English or equivalent. - Strong Windows administration, including Active Directory and Exchange/O365. - Solid networking knowledge: TCP/IP, DNS, DHCP, VPN, VLAN, NAT, WAN. - Hands-on PowerShell experience (must be comfortable writing and using scripts). - Proven ability to manage a high-volume ticket load with attention to detail. Preferred Qualifications: - Citrix administration (XenApp/XenDesktop/NetScaler). - AWS/Azure certifications. - Experience with SQL, SCCM, or additional scripting languages. Benefits - Compensation: USD $3,500–$4,500/month. - Schedule: Fixed 9-hour shift (incl. lunch) between 8:00–20:00 EST, Mon–Fri. - On-call rotation: ~1 week every 3 months. - Holidays: US market holidays observed. ***Only CV's submitted in English will be accepted


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