Windows Escalation Engineer

hace 15 horas

Buenos Aires, Argentina CONEXIONHR A tiempo completo

The company secures remote work on any unmanaged or BYOD computer with a radically simplified and less costly solution than virtual desktops or having to lock down every PC. Similar to an MDM solution but for laptops – work lives in a company controlled secure enclave installed on the user’s PC or Mac, where all data is encrypted and access is managed.We are technologists committed to a more human concept of how better lives get lived and better work gets done. We support every individual’s pursuit for a renewed sense of passion, potential, control and contentment. Responsibilities: ● Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.● Analyze and isolate complex problems into a reproduction of the issue.● Able to explain complex technical issues to non-technical people.● Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.● Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.● Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences. Qualifications: ● In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals.● Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.)● Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler).● Proficiency in C++ and C# for analyzing and debugging code-related issues.● Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.● Ability to work independently and as part of a team in a fast-paced environment. Nice to have: ● Experience with Windows internals (COM, RPC, drivers)● Knowledge of networking protocols.● Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency.● Kusto/KQL knowledge for telemetry analysis.

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