Tier 1 Support Engineer

**JSON| Rest APIs | SaaS | JavaScript | Customer Service** If you're incredibly driven and hungry to learn and become a keyboard assassin, keep reading. Ringba's team is searching for a new member of our support team who will help our clients solve problems and provide an incredible customer experience. We don't care where you live, as long as you love to learn and always put the customer first. Our team has won every customer support award in our industry for the last two years. How did we do that? By putting our clients first. Every person on our support team has some kind of development, engineering, or problem solving background. We take the time to listen to our clients and provide them with solutions that help their business grow. Yes we do communicate with customers and create tickets, but that only scratches the surface. We provide enterprise level software to all kinds of companies and our support team is our most important team that solves highly complex problems on a daily basis. Working at Ringba requires a drive towards both personal and professional growth. You'll also have the chance to work among adtech veterans and world-class marketing experts to expand on our already successful product line. Please keep in mind we're only interested in hiring high-functioning, meticulous, responsible, and dedicated "A" players. We are very selective about who we bring onto our team, and we challenge those team members to become better every day. If challenges concern you, or you don't consider yourself a highly motivated "A" player, we appreciate you reading this far, but we're simply not interested. Why are we so fanatical about who we hire? Well, our team is everything and we're going up against giant companies with endless resources. For us to keep winning, we can only afford to have amazing people. We take great care of our people, and in return we expect them to be on board with our mission and be ready to do their best work every day. If you decide to apply, please expect at least three rounds of interviews with key members of our sales, support, engineering, and leadership team. The first 6 months of your position with us will be interfacing with customers, answering chats, and creating and organizing tickets for the rest of our team. You have to master our industry and software before we will allow you to work on client accounts and configure their software. **What you'll do**: - Interface with customers, engineering and sales to solve complex problems - Design technical solutions to solve practical business needs - Join sales team members to provide support and answer technical questions during the sales process - Catalog customer feedback and notify the development team when you see problems or areas of improvement in the product **What you need**: - Fluency in English - Be a great proactive communicator - Excellent problem solving skills - Strong desire to rip everything apart and understand how systems work - Hyper focused and motivated to learn **Bonus Points**: - Experience working remote - Experience with REST APIs, JSON, JavaScript - Experience interfacing with customers - A degree in an analytical field like computer science, biology, architecture, engineering, etc. At Ringba, we are deeply committed to cultivating an inclusive culture. Our dedication to our **core values** of leading, over-delivering, innovating, improving, and educating is steadfast. We adhere to a stringent non-discrimination policy across all facets of employment. Decisions related to hiring, advancement, and other employment considerations are conducted without regard to race, color, ethnicity, national origin, gender, sexual orientation, gender identity, age, religion, disability, veteran or military status, and genetic information. Ringba spans multiple countries, and you can learn more about our culture by watching We Are Ringba: