Contract Product Support Engineer

hace 2 días

Cordoba, Argentina Proofpoint A tiempo completo

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

The Role:
We are looking for an experienced Contract Product Support Engineer with troubleshooting and

problem-solving skills to join our team.

You will be working with a variety of customers and will play a critical role in the day-today

support of these customers.

The Support Engineer is capable of troubleshooting and resolving the most difficult and

complicated issues. This position works closely with the Pre/Post Sales and R&D

departments. The Support Engineer is required to provide clear and concise

communication with all forms of clients and internal peers.
- Your day-to-day- Close interaction with Product, Engineering, PS, TAM and CSM teams
- Responsible for advanced troubleshooting of Illusive products and services
- Work with the customer to troubleshoot and resolve complex issues, replicate customer

environments and product problems as needed. Document issues and collaborate with
- R&D when needed to provide solutions.- Act as Subject Matter Expert in Illusive technological areas to support team members
- Document technical inquiries. Develop and review content for knowledge sharing for

both internal purposes and customer facing platforms.- Ability to think “out-of-the-box” and develop creative solutions to address clients’

requirementsWhat you bring to the team:
- Preferable BA degree in Computer Science, Computer Engineering, or equivalent

practical experience- At least 3 years of experience with supporting, developing, and implementing- Strong knowledge of Relational & non-relational databases and SQL
- Strong knowledge of Windows environments: windows servers, event logs, GPO - MUST- Familiarity with - Active directory, DNS, Kerberos, NTLM, Azure active directory, MDE
- Knowledge of Linux: system and network configuration, software installation,

troubleshooting, bash scripting, etc.- Knowledge in cyber - lateral movement, cyber-attacks - Big Advantage
- Strong analytical abilities to quickly resolve process/technical problems, evaluate

alternative approaches and recommend the most efficient and effective solutions- Familiarity with deployment tools - SCCM, Intune, Tanium - Advantage
- Familiarity with PAM solutions (e.g., CyberArk) - Advantage
- Familiarity with Java, Pythin, C++ - Advantage
- Excellent communication skills
- People person and team player
- Self-learner and independent executor
- Strong collaboration and communication skills
- Fluent English
- #LI-Remote- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_

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