Technical Support Specialist
hace 1 semana
Technical Support Specialist – Argentina Home » Technical Support Specialist – Argentina Intro For our location in Córdoba (Argentina), we are looking for a motivated Technical Support Specialist for 40 hours/week to start immediately or as soon as possible. Your Job You will diagnose and resolve our corporate clients’ technical issues over the phone, email, and online chat in the areas of system configurations, product functionality, and bugs/enhancements. You create support tickets and process them to final resolution. You build personal customer relationships and focus on offering an excellent customer experience. You remain alert to messages from the incident notification system and inform the response team when incidents arise. You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets. You escalate issues and tickets so they may be considered for immediate action based on possible impact or SLA. You convey customer feedback to product development staff. You interact with other teams to provide comprehensive and high-quality support. You are happy to work in a global team that uses a follow-the-sun shift approach to provide 24/7 support to our customers. Your Profile You have a vocational education in information technology. You have experience in IT support. You have excellent logical, analytical, and problem-solving skills. You have a very high level of English (both written and spoken). You are customer focused, friendly, helpful, and have strong people skills. You have experience troubleshooting Windows Server issues using built-in Windows applications such as Event Log Viewer, netstat, or others. You have a good understanding of IP networking and protocols such as SMTP, DNS, and You have had mail server / email flow exposure and a clear understanding of mail flow. You are a quick learner and self-starter. Room for innovation and independent action in a forward-thinking company. Short decision-making processes and flat hierarchies in an open working atmosphere. Personal and professional development opportunities. Temporary Employee Exchange Program – support to work at our global office locations and explore the world (e.g., Germany, Malta, Madrid, Montréal, Washington). Home office option and flexible working hours. No dress code — come to work in the attire in which you feel comfortable. Delicious coffee, tea, soft drinks, and fresh fruit available. Be-Active Bonus – subsidies for your fitness memberships. Unlimited contracts – we are looking for hornets who want to grow with us in the long term. Julia Klein (Team Lead Recruiting) and our Recruiting Team are excited to get to know you Simply apply proactively and convince us of your abilities Hornetsecurityis a leading global provider of next-generation cloud-based security, compliance, backup, and security awareness solutions that help companies and organisations of all sizes around the world. Its flagship product, 365 Total Protection, is the most comprehensive cloud security solution for Microsoft 365 on the market. Driven by innovation and cybersecurity excellence, Hornetsecurity is building a safer digital future and sustainable security cultures with its award-winning portfolio. Hornetsecurity operates in more than 120 countries through its international distribution network of 12,000+ channel partners and MSPs. Its premium services are used by more than 125,000 customers. #J-18808-Ljbffr
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