Applications Support Analyst

**JOB DESCRIPTION**

**Roles and Responsibilities**

We are looking for a technical specialist who is a quick learner, critical thinker, enjoys problem solving, has good communication skills, is hungry for learning both the business knowledge & tech skills and is an enthusiastic team player.
- Collaborates with the developers, business users and global production management teams. It requires you to be an effective communicator and a team player.
- Innovate, design, implement and maintain basic automation strategies for a very reliable production systeM/Flow.
- Manage Production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue.
- Plan, manage, monitor and optimize the production related infrastructure (Linux hosts, Private/Public cloud, Kubernetes, Kafka, Database systems, Network etc.) related capacity and resiliency management

**Required skills**
- Hands on experience working in Linux environment. Understanding of one or more modern programming languages (preferably Python) or Linux shell scripting.
- Familiarity with any of these technologies: containers, big data platforms like Hadoop and Spark and/or cloud infrastructure covering technologies like AWS, Kubernetes.
- Experience using logging and monitoring tools (ElasticSearch, Logstash, Kibana, Splunk, DataDog, Prometheus, Geneos) to conduct performance or capacity analysis.
- Excellent interpersonal skills to interact confidently and credibly with the business users.
- Excellent communication skill in both verbal and written form.

**Preferred skills**
- Experience in finance or investment banking as a system engineer or software developer.
- Incident management experience or the willingness to learn.
- Follow-the-sun support model, experience working across multiple time zones.
- Good understanding of Agile development methodologies, responsible for elucidating and agreeing requirements, building relationships with business users.
- Enthusiastic to keep learning and growing, in technical aptitude, business understanding and personal effectiveness.
- Ability to collaborate with and influence other technology teams to deliver end to end solutions to the business in a constantly changing environment.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.