Senior Technical Support Analyst

hace 15 horas


Buenos Aires, Argentina CONEXIONHR A tiempo completo

We are looking for a Senior Technical Support Analyst with strong domain knowledge in Core Banking, Merchant, Biller, and Payment Processing systems. This role involves providing multi-level support and collaborating with global teams to ensure service continuity. Key Responsibilities: ● Provide L1, L1.5, and L2 technical support for Core Banking operations, merchant and biller management.● Understand the application landscape and tech stack to resolve incidents efficiently.● Ensure continuity of support during critical issues, including off-hour availability in coordination with a 24×7 support team. Mandatory Requirements: ● 3 – 7 years of experience in technical support roles.● Strong domain knowledge in Core Banking.● Experience with SQL and log analysis.● Understanding of REST APIs.● Excellent written and oral communication skills.● Strong documentation skills and ability to multitask effectively.● Basic knowledge of technology in Java. Nice to have: ● Experience in Finance, Merchant, Billing, and Payment Processing systems.● Familiarity with Support KPIs and performance tracking.Ability to follow ITIL processes, SOPs, and comply with Security Standards.



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