IT Onsite Technician

hace 2 días

Buenos Aires, Argentina Hemmersbach GmbH & Co. KG A tiempo completo

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

**Your Tasks**:
- Onsite support Services shall be delivered by a Dedicated Engineer (based at Customer Location and responding to tickets in Hemmersbach ticketing system).
- These services will be a combination of workplace services (including laptops, desktops, end user devices, peripherals and software) and local hosting services (including assistance for servers and storage hardware).
- Dedicated Engineer is obliged to follow all operational procedures and processes provided by

**Our Requirements**:

- Customer facing soft skills. Ability to work with end users.
- Strong verbal and written communication skills (English) Spanish will be considered as a Bonus
- Experience solving IT problems.
- Have worked in IT projects of moderately medium-complex scope
- Have worked with following devices
- PABX
- Printers
- Mobile config
- Peripherals (keyb, mice, headset, camera, etc)
- Exercises independent judgment within defined practices and procedures to determine appropriate action and Evaluates unique circumstances and makes recommendations.
- Typically 2-4 years of experience
- Ability to provide disposal services (including decommissioning, packaging, transporting and physical disposal or recycling as required)
- Hands and eyes server support

**Your Benefits**:
A highly regarded team member within an exponentially growing international IT company exciting projects and challenges daily and with autonomy
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional, personal and language training
Buddy programme to make sure you have an amazing start, a welcome pack included
- A support package that includes: medical coverage, Dental & Vision coverage, Life Insurance, Short & Long Term disability insurance, 401K, PTO.

A company that is not only continuously commercially successful but also provides a sense of purpose:
Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes

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