Av Technician

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

**Key Responsibilities**:

- Respond to dispatched service requests for AV setup, support, and troubleshooting.
- Install, configure, test, and maintain AV equipment including:

- Projectors
- Video conferencing systems
- Microphones
- Speakers
- Displays
- Control systems (e.g., Crestron, Extron)
- Diagnose and resolve AV-related issues both on-site and remotely, ensuring mínimal service disruption.
- Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
- Perform preventive and corrective maintenance on AV and IT hardware.
- Respond promptly to service tickets and dispatch to client sites as needed.
- Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
- Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
- Execute system upgrades and software installations.
- Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
- Communicate technical issues and resolutions clearly to non-technical users.
- Coordinate with remote support teams to ensure timely and efficient problem resolution.
- Stay current with emerging technologies and industry best practices.

**Technical Skills**:

- Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.).
- Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet).
- Understanding of AV signal flow, cabling standards, and integration best practices.
- Basic network and systems troubleshooting (Windows, MacOS, Linux).
- Ability to read and interpret AV schematics and wiring diagrams.
- Experience in field support, helpdesk, or IT technician roles.
- Proficiency in common IT tools and troubleshooting methodologies.

**Qualifications**:

- High school diploma or equivalent (Associate’s degree or technical certifications in AV/IT preferred).
- Minimum 2-3 years of experience in a similar AV or field technician role.
- Strong communication and interpersonal skills, both written and verbal.
- Valid driver’s license with willingness to travel on short notice.

**Other Requirements**:

- Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
- Ability to lift and transport AV equipment.
- Professional appearance and a strong customer service mindset.
- Ability to work independently and manage multiple priorities effectively.

**What next?