IT Support Technician

Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:

- PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
- Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.

Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you're seeking a place to achieve your goals and dreams with fairness and integrity, then we'd love to hear from you.

**IT Support Technician - Windows 11 Rollout (Contract, Remote)**:
Join Launchpad's IT team and play a key role in our Windows 11 rollout project. We're looking for a hands-on technician who thrives in fast-paced environments and enjoys helping users get up and running quickly and smoothly. If you love problem-solving, tech configuration, and direct user support, this role is for you.

**Start date**: July 7th, 2025
**Contract length**: 3 months (high potential for extension)
**Work hours**: Monday to Friday, 8-5 PST (fully remote)

**️ What You'll Be Doing**:

- Image and configure Windows 11 devices for seamless deployment
- Perform in-place upgrades from Windows 10 to Windows 11
- Provide Level 1 and 2 support for installation and configuration issues
- Log, track, and communicate recurring issues to the IT team for resolution

**What You Need to Succeed**:
**Must-haves**:

- 2-4 years in IT Support, Help Desk, or Desktop Support roles
- Solid knowledge of Windows 10/11 and PC imaging processes
- Experience supporting end users and resolving hardware/software issues
- Advanced English (written and verbal) - daily communication with users and IT stakeholders

**Nice-to-haves**:

- Familiarity with SCCM, Intune, or MDT
- Certifications such as CompTIA A+ or Microsoft
- Experience with OS upgrades at enterprise level

**What to Expect from Our Hiring Process**:
We aim for a quick, friendly, and insightful selection experience:

- **Initial Interview** (60 min) - with our Talent Acquisition Specialist
- **Culture Fit Chat** (30 min) - with our Team Engagement Manager
- **Final Interview** (60 min) - technical questionnaire with the Hiring Manager

**Why Join Launchpad?**:
At Launchpad, we believe people come first. We build teams that deliver real impact and value, and we make sure they enjoy the journey. Here's a taste of what you'll get:

- 100% remote work setup (hardware provided)
- Collaborate with global teams and top-tier clients across continents
- Competitive compensation in USD
- A culture that values trust, autonomy, and growth

**_Make your next gig count. Help us bring Windows 11 to life—one smooth setup at a time._**

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you're seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story Contact us today.