Empleos actuales relacionados con Remote Support Technician - Buenos Aires - Interprefy

  • Network Support Technician

    hace 3 semanas

    Buenos Aires, Argentina Logicalis Group (DE) A tiempo completo

    Network Support Technician in Buenos Aires, Argentina at Logicalis Logicalisvaloraladiversidad, brindandoigualdaddeoportunidadesatodaslaspersonasquecalificanparasuspuestos,sinimportargénero,raza,orientaciónsexual,discapacidadocualquierotracaracterística Somos#ArchitectsOfChange. Ayudamosamilesdeempresasatransformarseyteneréxitoenunmundodigital.

  • IT Support Technician

    hace 1 semana

    Buenos Aires, Argentina Launchpad Technologies A tiempo completo

    Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation: - PaasportTM, our iPaaS solution, streamlines software integration and automates workflows. - Nearshore Staff Augmentation, our managed IT staffing service, connects top...

  • Sr. Network Support Technician

    hace 1 semana

    Buenos Aires, Argentina Logicalis A tiempo completo

    **Descripción del puesto de trabajo**: WeAreHiring en Logicalis Argentina ¿Querés ser parte de nuestro equipo de #ArchitectsOfChange? Somos arquitectos del cambio. Ayudamos a las organizaciones a tener éxito en el mundo digital. Como proveedor global de servicios tecnológicos ofrecemos servicios gestionados digitales de nueva generación, para...

  • Desktop Support Technician

    hace 1 día

    Buenos Aires, Argentina FreightSnap LLC A tiempo completo

    FreightSnap is a manufacturer of warehouse automation products such as scales and freight dimensioners. We have an immediate opening in our Product Support Team. The applicant must have strong skills in utilizing Microsoft Windows, including, loading software, formatting drives, reading error logs and utilizing gmail as well as most Office Programs. We...

  • IT Support Technician

    hace 2 semanas

    Buenos Aires, Argentina Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • IT Onsite Technician

    hace 4 días

    Buenos Aires, Argentina Hemmersbach GmbH & Co. KG A tiempo completo

    Provide software/hardware troubleshooting alongside great end user support to users at our clients location. - Argentina - Buenos Aires, AR - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Health insurance- Internal career development- International environment- Mentor program- Onboarding program- Unlimited...

  • Remote Cardiothoracic Coding Technician

    hace 4 semanas

    Buenos Aires, Argentina Citizens Memorial A tiempo completo

    A healthcare provider is seeking a Certified Cardiothoracic Coding Technician for a full-time remote position. The role involves accurate coding of patient encounters and procedures, ensuring quality standards are met. Required qualifications include certification from AHIMA or AAPC, along with experience in cardiology coding. Candidates must reside within...

  • Av Technician

    hace 1 día

    Buenos Aires, Argentina Axiom Technologies A tiempo completo

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. We are seeking a skilled and customer-focused Dispatch AV...

  • Repair Technician

    hace 2 semanas

    Buenos Aires, Argentina Diebold Nixdorf A tiempo completo

    Repairs and tests mechanical and electro-mechanical assemblies and sub-assemblies. Works from drawings, sketches, wiring diagrams and written or oral instructions to understand and perform repair and / or test activity. Ensures work meets established technical, product and quality requirements. - Provides Repair Technician support and product repair for...

  • IT Site Services Technician

    hace 1 semana

    Partido de Vicente López, Buenos Aires, Argentina Vialto Partners A tiempo completo

    **Job Description**: Our Infrastructure Platforms & Operations organization is looking for Sr. Associate - IT Site Services Technician who can steer the End user requests and issues at local office and remote support - Mobile Device Management, MFA Configuration in End user Systems - Microsoft O356, One Drive, Share point, Digital Certificates configuration...

Remote Support Technician

hace 2 semanas

Buenos Aires, Argentina Interprefy A tiempo completo

**THE TEAM**

**Operations and Client Delivery Department**

Our Operations and Client Delivery Department is a dynamic team of over 50 passionate individuals from across the globe. We're continuously growing and bringing a wealth of diverse expertise to the table.

United by a shared goal of exceptional service, we work collaboratively to support our partners and clients around the world.

**The Remote Support Team**

Embedded within our Operations and Client Delivery department, the Remote Support Team acts as the technical backbone for our events. These tech-savvy individuals are the heroes behind the scenes, providing essential support to interpreters, speakers, and attendees.

**THE ROLE- KEY RESPONSIBILITIES**

The Remote Support Technician (RST) position requires a_**basic**_ technical level of knowledge of Remote Simultaneous Interpreting (**RSI**) and **videoconferencing** software. The RST is responsible for **supervising** events, **troubleshooting** issues, and **monitoring **the equipment of event users, such as interpreters, speakers and attendees.

Remote Support Technicians must be familiar with all types of setups, products, and solutions that we are providing. They should be able to independently monitor simpler types of events, while for more advanced setups, they will be expected to have basic knowledge and work under the supervision of a Senior RST.

**Role responsibilities**
- Providing basic technical assistance to end-users, such as interpreters, speakers and attendees. This includes:
1. troubleshooting hardware and software issues

2. answering inquiries and resolving simple technical problems
- Assisting in the maintenance of technical equipment and systems to ensure the proper functioning
- Actively participating in training sessions and workshops to enhance technical knowledge and skill
- Following processes and procedures as requested for each event type, solution and product
- Collaborating with other team members to share knowledge, coordinate tasks, and contribute to the success of the event.
- Close collaboration with colleagues from other teams, especially Project and Operations Managers

**KEY EXPERIENCES AND COMPETENCIES**
- Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
- **Basic **understanding of technical systems, equipment, or software relevant to **videoconference **platforms **or similar** software
- Demonstrate **basic problem-solving skills** to identify and address simple technical issues.
- **Excellent customer service and communication skills**, both verbal and written, to interact effectively both internally with team members and externally with end-users.
- A strong **willingness to learn**, develop new skills, and grow in the technical field.
- **Ability to adapt** to changing tasks, work in a **team-oriented** environment, and follow instructions from RS Team Lead and Senior RS Technicians.
- **The minimum English level required is B2**.
- Consistent access to a **strong, reliable internet **connection 

**Working Hours**

The remote support team operates on two pre-defined shift models. One model covers **Monday to Friday with 8-hour shifts **(1 hour break included), while the other model spans **Tuesday to Thursday with 12-hour shifts** (1h45min break included), and an additional 4 hours on either of the two weekend days.

The time frame for shifts is between **06:00-01:00 local time**.

Team assignments and shift rotations are managed weekly by the Operations Management team and are determined according to the events schedule.

While the majority of remote support activities are conducted online, onsite support may be requested as needed. Communication regarding such requests will be timely and efficiently conveyed to the relevant team members.

Reporting Level

**Job Level 2**:
Reporting to RS Team Leads

**Job Types**: Full-time, Permanent

Pay: From $725,288.20 per month

**Language**:

- English (required)