IT Support Engineer

hace 7 días


Buenos Aires, Argentina IQVIA A tiempo completo

**Job Overview**
Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem.

**Essential Functions**
- Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
- Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
- Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
- Provide training to end-users when indicated.
- Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
- Perform other duties as required.
- May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

**Qualifications**
- Bachelor's Degree in Computer Science or related field
- Working knowledge of Microsoft server, workstation and networking technologies.
- Working knowledge of industry standards with regards to system and network administration.
- Possess excellent verbal and written communication skills.
- Intermediate level of English


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