IT Support Specialist

**Mission Statement**

We aim to become one of the top 100 CPA firms in the US through a culture of continuous improvement, positioning ourselves as the go-to partner for businesses nationwide and setting the standard for excellence in accounting.

**Role expectations**

We are seeking a proactive, detail-oriented IT Support Specialist to deliver day-to-day support and tactical systems administration using the Kaseya One Suite. You’ll own new-employee onboarding, enforce security protocols, troubleshoot hardware/software issues, and help drive our year-end 2025 migration from Google Workspace to Microsoft 365. You’ll partner with both technical and non-technical staff to maintain peak system performance and security.

**Key Responsibilities**

New Employee Onboarding:

- Image and configure all hardware (laptops, monitors, peripherals) via Kaseya Agent, then deliver and set up equipment in person at our Buenos Aires office (or via live remote session for off-site hires).
- Provision user accounts and permissions in Kaseya One’s Identity Management module.
- Support Google Workspace until October 31, 2025, then migrate staff to Microsoft 365; setting up Exchange, Teams, OneDrive, and SharePoint on the November 1, 2025 go-live date.

Hardware, Software, and Troubleshooting:

- Leverage Kaseya VSA for remote diagnostics: push patches, run scripts, and collect logs.

Monitoring & Maintenance:

- Monitor system health dashboards in Kaseya RMM, Datto RMM, and Datto EDR.
- Deploy and manage antivirus, firewall settings, and vulnerability scans through Kaseya One Suite.
- Monitor system health dashboards in Kaseya RMM, Datto RMM, and Datto EDR; respond to alerts from BullPhish ID, Graphus, Dark Web ID, and SaaS Alerts.
- Assist with password resets, MFA rollouts, and enforce company security policies.
- Maintain accurate hardware and software inventories in Kaseya’s Asset Management module.
- Track license usage and renewal dates; retire decommissioned equipment per SOPs.

Technical Documentation & Continuous Improvement:

- Document IT processes, troubleshooting steps, SOPs, postmortem, and best practices to help create a knowledge base for internal use.
- Stay updated on the latest IT trends, tools, and security practices to ensure our team has the most efficient and secure technology in place.
- Recommend and pilot new tools to streamline IT operations and bolster our security posture.

**Qualifications**:
Required:

- 2+ years in Level 1/2 IT support or systems administration.
- Hands-on experience with Kaseya One Suite (VSA, Service Desk, Asset Management).
- Proven track record managing Google Workspace and executing Microsoft 365 migrations.
- Solid networking fundamentals (TCP/IP, DNS, VPN) and hardware troubleshooting skills.
- Excellent communication skills—able to guide non-technical users through technical changes.
- Detail-oriented, self-starter attitude with a customer-centric focus.

**Preferred**:

- Familiarity with Datto RMM, Datto EDR, BullPhish ID, Graphus, and Dark Web ID.
- Experience with Uniview security cameras and Vorex ticketing.
- CompTIA A+, Network+, or Security+ certification (or equivalent).
- Knowledge of data-protection regulations (e.g., GDPR, CCPA) and ITIL practices.

**Why GG?**

At GreenGrowth CPAs, we're a highly motivated team that values flexibility, collaboration, and professional growth. When you join us, you'll enjoy a wealth of benefits that support your success and well-being:
Payment in USD

Health Insurance after first 90 days

Flexible time schedule and remote work

Fun team events

️Equipment to work remotely