IT Support Specialist

hace 12 horas

Buenos Aires, Argentina GreenGrowth CPAs A tiempo completo

**Mission Statement**

We aim to become one of the top 100 CPA firms in the US through a culture of continuous improvement, positioning ourselves as the go-to partner for businesses nationwide and setting the standard for excellence in accounting.

**Role expectations**
**Key Responsibilities**

New Employee Onboarding:

- Assist with the setup of new team members by preparing hardware (laptops, monitors, etc.), configuring software, and providing necessary access to company systems and tools, backup and antivirus strategy.

Hardware & Software Support:
System Security & Maintenance:

- Help ensure the security of company systems by monitoring for updates and managing antivirus software. Assist with password resets, access control, and enforcing security policies.

Troubleshooting & Issue Resolution:

- Respond to IT support tickets, diagnose issues, and work to resolve problems in a timely manner. Assist employees with technical questions and help them solve issues related to their devices and software.
- Provide remote support via VNC / Remote Desktop.

IT Asset Management:

- Manage inventory of IT assets and ensure proper tracking of hardware and software resources.

Technical Documentation:

- Document IT processes, troubleshooting steps, SOPs, postmortem, and best practices to help create a knowledge base for internal use.

Continuous Improvement:

- Stay updated on the latest IT trends, tools, and security practices to ensure our team has the most efficient and secure technology in place.

**Required Qualifications**:

- Proven experience in IT support or a related field.
- Experience in level 1/2 Support
- Strong knowledge of operating systems (Windows, Linux, macOS, etc.) and common office software (Microsoft Office, Google Workspace, etc.).
- Basic understanding of networking concepts, hardware troubleshooting, and IT security practices.
- Experience with employee onboarding and IT asset management.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- A proactive approach to problem-solving and attention to detail.

**Preferred Qualifications**:

- Experience with cloud-based services and remote support tools.
- Knowledge of cybersecurity best practices and data protection regulations.

**Why GG?**
At GreenGrowth CPAs, we're a highly motivated team that values flexibility, collaboration, and professional growth. When you join us, you'll enjoy a wealth of benefits that support your success and well-being:
Payment in USD
Health Insurance after first 90 days
Flexible time schedule and remote work
Fun team events
- ️Equipment to work remotely
- Share
- Link- Share to
- Location
- Buenos Aires, Argentina

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