IT Support Specialist

hace 2 días

Buenos Aires, Buenos Aires C.F., Argentina Nimble Giant Entertainment A tiempo completo

Nimble Giant Entertainment is looking for a part-Time IT Support Specialist to join our team in Buenos Aires. Part Time. 

The ideal candidate will be responsible for providing technical support and assistance to our staff, ensuring the smooth operation of IT systems and infrastructure. This role requires a proactive individual with strong problem-solving skills and the ability to communicate effectively with both technical and non-technical users.

Key Responsibilities:

  • Provide on-site technical support for hardware, software, and network issues.
  • Diagnose and troubleshoot technical problems, both independently and in collaboration with the IT team.
  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Perform regular system updates, backups, and maintenance to ensure optimal performance and security.
  • Assist with the setup and support of audiovisual equipment for meetings and presentations.
  • Manage user accounts and permissions, ensuring appropriate access and security.
  • Document and track support requests, resolutions, and follow-up actions using a ticketing system.
  • Educate and assist users in understanding and effectively utilizing technology.
  • Coordinate with external vendors and service providers for specialized technical support and equipment procurement.
  • Stay updated on the latest IT trends, tools, and best practices to continuously improve support services.

Qualifications:

  • Proven experience as an IT Support Specialist or similar role.
  • Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and common software applications.
  • Strong knowledge of network and system administration, including TCP/IP, DNS, DHCP, and VPN.
  • Familiarity with IT security practices and data protection protocols.
  • Excellent problem-solving and multitasking skills.
  • Ability to work independently and manage time effectively in a part-time role.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.


WHAT WE OFFER

Excellence
Excellence is one of our core drivers. Not only in the products we deliver, but also in the way we do things.

Continuous learning
In order to be on top of the game, we always encourage our employees to keep updating and deepening their know how.

Flexibility
We aim to always work in a fun and relaxed environment.
Working remotely is an option.

Inclusion and Diversity
We want a diverse talent team and would like to encourage ethnicities, gender, age, and disabilities communities with a strong interest in developing themselves in the videogame industry to join us.

ABOUT US

We are Nimble Giant, a game development studio founded in 2002 in Argentina. With offices in Perú, Chile, Spain and Uruguay, Nimble Giant Entertainment (Formerly NGD Studios) is one of the leading developers of PC and console games studios in Latin America. Our first major release, Champions of Regnum, was the first commercial MMORPG made in the region. The studio's most popular titles also include Star Trek: Infinite, a grand strategy in which each player can create their own story, Master of Orion, a remake of the classic strategy game, and Quantum League, an innovative arena shooter with time-traveling mechanics.
In 2020 we become part of Saber Interactive. We are certified as one of the best companies to work for by Great Place to Work.
Check our latest news @nimblegiantentertainment

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