Technical Support Specialist

hace 12 horas

Buenos Aires, Buenos Aires C.F., Argentina Sur Global A tiempo completo

As the Technical Support Specialist, you will be responsible for providing hands-on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast-paced support environment.

This role is part of an internal technical support team and focuses on resolving real user-impacting issues rather than handling scripted or purely administrative requests. The position requires strong troubleshooting skills, clear communication, and the ability to manage issues from initial intake through resolution.

Responsibilities

  • Respond to incoming technical support requests via phone and ticketing systems.
  • Diagnose and resolve issues related to Windows performance, application crashes, system errors, and connectivity problems.
  • Support Microsoft Office 365 applications, including Outlook, Teams, Excel, and email-related functionality.
  • Use built-in Windows tools such as Task Manager, Event Viewer, and other diagnostic utilities to investigate issues.
  • Own support tickets from initial triage through resolution, documenting steps and outcomes clearly.
  • Escalate issues when appropriate and collaborate with other technical teams as needed.
  • Contribute to internal documentation and knowledge resources to support consistent issue resolution.
  • Communicate clearly with English-speaking users and stakeholders across different time zones

Requirements

  • 2+ years of experience providing application and desktop support in a fast-paced environment
  • C1 level English or equivalent proficiency
  • Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams)
  • Proficiency with Microsoft native tools and utilities for resolving system issues
  • Experience supporting Windows desktop environments
  • Experience working with ticketing systems or structured support queues.
  • Ability to troubleshoot issues methodically and explain technical concepts clearly.
  • Professional-level English communication skills.
  • Availability to work flexible schedules, including occasional evenings or weekends

Preferred Qualifications:

  • Experience with Office 365 administration or advanced Outlook troubleshooting.
  • Familiarity with networking fundamentals and basic connectivity troubleshooting.
  • Exposure to PowerShell for troubleshooting or basic automation tasks.
  • Experience supporting users in high-volume or fast-changing environments

Career Development:
This role provides opportunities for growth into more advanced technical, operational, or service delivery roles based on performance, technical capability, and demonstrated ownership.

Benefits

  • Salary Range: $1800-$2200 USD/month
  • Employment type: Full-Time Contractor
  • 3 days in office in Palermo, Buenos Aires
  • Unlimited PTO
  • $1500 USD Tech budget
  • Choice of local or U.S. holiday schedule
  • Only CV's submitted in English will be accepted

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