Level 1 Support Engineer

hace 1 semana

Buenos Aires, Argentina Happy Island PPEC A tiempo completo

We are a remote-based medical consulting company focused on providing essential services to healthcare centers. Our consulting services include therapeutic programs and additional healthcare center support, enabling facilities to deliver critical care and services.
Job Summary
We are looking for a Level 1 Support Engineer to provide internal technical support for our team, addressing and managing IT incidents across various departments. As the primary point of contact for IT support, you will create and track tickets in our internal system based on requests received via messaging tools. The role involves troubleshooting a range of hardware, software, and network issues, with a strong emphasis on clear communication and collaborative problem-solving.
Key Responsibilities
- **Internal IT Support**: Respond to support requests from departments including finance, marketing, and administration.
- **Ticket Management**: Document and create support tickets based on requests, track progress, and ensure accurate resolution.
- **Troubleshooting**: Address and resolve basic hardware, software, and network issues across Mac and Windows systems.
- **Team Collaboration**: Foster strong working relationships with other departments to maintain a high level of support and incident management.
- **Documentation and Follow-Up**: Maintain records of issues, steps taken, and resolutions, with consistent follow-up as needed.

Skills and Qualifications
- **Education**: Estudiante de carreras relacionadas a sistemas, analista de sistemas, ing. en sistemas o ciencias de la computacion. En busqueda de su primera experiência laboral.
- **Technical Skills**: Basic familiarity with widely-used business tools, healthcare solutions and a general understanding of troubleshooting for Mac and Windows systems.
- **Soft Skills**: Strong communication, problem-solving, and organizational skills; ability to work remotely with multiple teams.

Work Environment
This role operates within a remote and collaborative support environment, managing requests in a startup-like setting where flexibility and adaptability are essential.

**Experience**:

- IT support: 1 year (required)

**Language**:

- English (required)

  • Level 2 Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina TechBiz Global GmbH A tiempo completo

    TechBiz Global GmbH is seeking a Level 2 Support Engineer to join our Customer Success department. As a Level 2 Support Engineer, you will play a crucial role in providing technical assistance and support to our clients, ensuring their satisfaction and success with our products. - Respond to customer inquiries and provide timely resolutions to technical...

  • Support Specialist Level 1

    hace 1 día

    Buenos Aires, Argentina Placer Labs A tiempo completo

    **ABOUT PLACER.AI**: Placer.ai is a fast-growing big data startup led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical world". Placer.ai’s platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns...

  • Support Specialist Level 1

    hace 4 semanas

    Buenos Aires, Argentina Kimberly-Clark A tiempo completo

    ABOUT PLACER.AI Placer.ai is a fast‑growing big data startup building the world’s first “Google Analytics for the physical world”. Our platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns of visitors. Placer.ai’s customers can see where visitors have...

  • Senior IT Support Engineer Level 3

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Workana A tiempo completo

    Full-time | Remote | CST CoverageWe're hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.What You'll DoHandle escalations from Level 2 engineers. Perform advanced Azure...

  • Support Specialist Level 1

    hace 5 días

    Buenos Aires, Argentina LHR Saudi Arabia A tiempo completo

    Support Specialist Level 1 - Latin America Placer.ai ABOUT PLACER.AI : Placer.ai is a fast‑growing big‑data startup led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical world." Our platform provides instant visibility into any property in the U.S., presenting accurate details about...

  • Help Desk

    hace 1 semana

    Buenos Aires, Argentina Web: A tiempo completo

    Descripción del empleo: **We are hiring a Level 1 Help Desk position.** **Company**: **Based in Irvine, California, SMS Datacenter is a leading provider of Managed Services, Colocation and Private Managed Cloud, as well as Software development and Professional Services. SMS has over 850 technology professionals.** **Position**: **As a Level 1 Help Desk...

  • Support Specialist Level 1

    hace 1 semana

    Buenos Aires, Argentina Placer.ai A tiempo completo

    **ABOUT PLACER.AI**: Placer.ai is a fast-growing big data startup led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical world." Placer.ai’s platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns...

  • Support Engineer

    hace 1 semana

    Buenos Aires, Argentina MicroStrategy Argentina A tiempo completo

    Company Description **Job Description**: Job Description The Role: The Customer Support Group (CSG) provides unparalleled customer service to all customers, partners and internal personnel of MicroStrategy. The Technical Support Engineer (TSE) in CSG is responsible for providing first line technical support for a set of MicroStrategy Products. The TSE...

  • Customer Support

    hace 38 minutos

    Buenos Aires, Argentina Motorola Solutions A tiempo completo

    **Motorola Solutions values your privacy** .## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies...

  • Customer Support

    hace 28 minutos

    Buenos Aires, Argentina Motorola Solutions A tiempo completo

    **Motorola Solutions values your privacy** .## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies...