Managed Services Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
The Managed Services Manager will support the design, implementation and execution of VCA’s recommendations. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs and campaigns, card portfolio solutions, product development/redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.

This role will combine commercial intelligence with Visa’s data assets, proprietary analytical solutions, cutting edge digital platforms, program capabilities, CRM best practices and partnerships to enable engaging interactions, optimized results and product enhancements.

Specific duties and responsibilities for this position include but are not limited to:

- ** Campaign Management and Execution**: Define and complete campaign briefs reflecting the objectives and mechanics to execute. Provide guidance, oversight and accountability for programs including coordination with internal teams and external partners. Establish timelines of projects and ensure execution meets deadlines. Plan, execute, and measure experiments and conversion tests. Instrument conversion points and optimize user funnels.
- ** Product implementation and Technology projects**: Support VMS team in developing new use cases related to product implementation support and technology projects, such as development of new products, implementation of Visa’s products and services into issuers, acquirers and merchants.
- ** Performance Management & Reporting**: Track and measure program KPI’s. Analyze results, provide insights, and foster a virtuous cycle of continuous improvement.
- ** Collaboration**: Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa’s local, regional and global groups.
- ** Data Management**: manipulate and mine data proficiently through existing tools or programing skills, as well as augment traditional data with complementary sources.
- ** Data Descriptive Analysis**: structure information in the most optimal way to accomplish and streamline ETL processes, as well as perform analysis to summarize business, portfolio, client and account level trends. Identify and inform opportunities.
- This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs._

**Qualifications**:

- Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, engineering. Master’s Degree in related fields a plus.
- 5+ years of relevant experience in financial services industry, payments, consulting or similar.
- Technological driven mindset, digitally savvy and up-to-date with latest market and industry analytical and digital trends.
- Problem solving ability with strategic focus on influencing ROI. Understanding of card and payment P&L and critical factors driving profitability.
- Strong analytical skills and data-driven thinking
- Solid knowledge of campaign execution and CRM results evaluation methodologies
- Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently.
- Excellent communication, story-telling and presentation skills
- Team player
- English and Spanish

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.