Identity and Access Management

**JOB DESCRIPTION** Organization Description**

Our Infrastructure Platforms (IP) group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient, and secure operating environment where you—and the products you deliver—will thrive.

**Employer Description**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate based on any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The Role Based Access Controls (RBAC) Operations team within IAM supports the user onboarding process entirely for the LOBs on an RBAC model which provides a robust control and governance over user access. The RBAC Operations team is responsible for end-to-end user access onboarding submissions and ensuring users get the appropriate access within the given time addressing all required aspects with respect to risk & controls, access governance and SLAs.

**Responsibilities**:

- User onboarding based on RBAC model as designed for the respective line of business.
- Be a team player to work with a global team from an operations support standpoint by adhering to all given timelines, tasks and priorities.
- Ability to adapt into an operations working environment on given assignments with on-time delivery/addressable to the business.
- Manage assigned queries with respect to the user access onboarding based on the given SLA.
- Should be able to multi-task as required for the process wherein the user access onboarding request submissions are driven by multiple request management tools within the firm.
- Promptly address urgent requests, queries or prioritizations with effective management on escalations, appropriately highlighting any potential risks identified
- Keep product owners and other stakeholders well informed. and communicate with global peers across GIAM focusing on service delivery improvements
- Develop and maintain good rapport with LOBs. Ensure communication is customer-focused and professional

**Qualifications & skills**:

- A strong sense of customer service, attention to detail and desire for organization
- Excellent interpersonal and communication skills, including ability to interact effectively with positions of all levels
- High level of professionalism, self-motivation and sense of urgency
- Good organizational skills & planning ability
- Results oriented without compromising controls
- Ability to work under pressure and to strict deadlines
- Understanding of technology Risk Management, Operations or similar discipline preferred
- Operations practices, risk management processes and IAM principles as well as incident response handling methodologies as they apply.
- Security analysis, skilled and productive use of related tools, including MS Office
- Used to working in a SLA and target based operations background.
- Agile, with the ability to work under at least one of the common frameworks.
- Risk management processes (e.g., methods for assessing and mitigating risk) and Cybersecurity principles.
- Understanding of internal processes, procedures and IT control policies
- Understanding of key controls and their impact on business from an operational or systems perspective

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discrim