Solutions Engineer na Region

hace 4 días

Capital Federal Buenos Aires, Argentina Electroneek A tiempo completo

**About ElectroNeek**

ElectroNeek empowers IT Service Providers to bring complex Hyperautomation technologies to 200M+ small and medium-size clients with no-code tools, partner-centric support and disruptive business models. With customers ranging from boutiques and newcomers in the automation-as-a-service industry to established market players like Xerox, Compasso and Ricoh, ElectroNeek provides best-in-class services including ultimate GTM support by vendor.

Our explosive growth has opened up a host of new opportunities; we are presently seeking a Solutions Engineer for the North American market, working fully remote, to help us continue our rapid scaling.

**Responsibilities**:

- Support the Account Executives by taking a consultative role in the customers' evaluation processes, including answering all technical questions
- Troubleshooting issues, and managing escalation to Customer Support and Product Teams
- **Build demo environments and deliver custom demos for new prospects and clients**:

- Join calls with Sales team and customers to handle the technical discussions
- Work with Sales team on facilitating the resolution of opportunities-related technical queries
- Process pre-sales (trial) questions and technical issues (on L1) from potential customers and Sales team
- Collaborate with the tech Support engineers on the resolution of customer issues
- Create materials and videos to be used in sales activities
- Conduct technical webinars and other online technical events
- Act as a link between Sales/Customers and Product team
- Work actively with Product team on improving the products and functionalities

**REQUIREMENTS**
- **A minimum 4 years experience in sales/pre-sales engineering role**:

- **Minimal total experience of 8 years in software companies**:

- Previous experience conducting technical demos and webinars
- Previous experience in a Customer-facing technical role
- Strong technical background and eager to learn new technologies
- An intermediate level in Javascript is a must
- Previous experience in RPA and/or automation is nice to have
- Fluent written and spoken English is mandatory
- A computer science degree is a plus

**Soft skills**:

- Strong listening and storytelling skills
- Enthusiasm for working in a high profile, fast-paced startup culture
- Strong client-facing and communication skills
- Responsible, responsive, proactive, willing to help, ready to resolve issues
- Responsible and self-motivated
- Strong analysis skills
- Ability to learn new technologies
- Ability to multitask and prioritize between competing activities

CONDITIONS
- You can work remotely from any place in the World
- Work in a fully remote team
- Weekdays from 10:00 am - 7:00 pm EST
- Stable salary, commissions
- Stock Option plan
- Days-off and vacation

**Job Types**: Full-time, Contract, Commission

Application Question(s):

- Do you have around 8 years of progressive experience in a Software company ?

**Experience**:

- Sales / Pre-sales: 4 years (preferred)

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