Service Delivery Manager

hace 10 horas

Buenos Aires, Argentina TieToevry A tiempo completo

Job Description

**About the Role**

As a Service Delivery Manager, you will be part of Arelion’s Service Delivery & Network Procurement unit. You will act as the coordinating interface and be end-to-end responsible for customer deliveries. The Service Delivery Manager owns the delivery of the customer order and is ultimately accountable for fulfilment, quality, and the timely delivery of services.

This role involves cross-functional collaboration, direct communication with customers and suppliers, and responsibility for all aspects of the delivery lifecycle. You will also play a key role in optimizing processes and supporting continuous improvement.

**Responsibilities**
- End-to-end responsibility for customer deliveries, including coordination with internal teams, suppliers, and customers.
- Ensure accurate system registrations and handle escalations related to service delivery.
- Identify and recommend improvements to existing processes and systems to enhance delivery performance.
- Distribute tasks and responsibilities to internal stakeholders involved in the delivery process.
- Monitor the status of each order by maintaining regular communication with all parties.
- Provide proactive status updates to customers, addressing any deviations from the expected timeline.
- Follow up on internal tasks and ensure their timely completion.
- Accurately register service components in internal support systems.
- Coordinate field engineers for onsite activities, testing, and service activation.
- Lead troubleshooting efforts with internal teams and suppliers when needed.
- Send customer documentation as outlined in Arelion’s delivery processes.
- Collect, validate, and store test protocols.
- Manage and order local tails, cross-connects, and CPE with suppliers.
- Escalate any issues that could impact the committed Ready-For-Service (RFS) date.
- Manage Early Life Support (ELS) for newly delivered services.
- Support Sales during customer meetings on delivery-related topics.

**Requirements**:

- Experience in a telecommunications Service Delivery role, preferably in a global environment.
- Proven success in project management or end-to-end service delivery.
- Solid understanding of Ethernet & IP Services (Layer 2, DIA, Cloud solutions).
- Familiarity with DWDM technology and related equipment.
- Field engineering experience including equipment installation, circuit turn-up, and patching.
- Hands-on experience with network management tools such as:

- Infinera DNA
- Ciena OneControl / Site Manager
- Ability to manage cross-connects, local tail orders, and customer premises equipment (CPE) logistics.
- Strong analytical and organizational skills; capable of handling multiple deliveries simultaneously.
- Proficient in producing high-quality documentation and presentations.
- Knowledge of telecom delivery best practices and industry trends.
- Cross-cultural awareness and ability to work effectively across global teams.
- Comfortable working independently and directly with key customers.
- Fluent in English (written and spoken)

Additional Information

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (M/F/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

  • Service Delivery Manager

    hace 4 semanas

    Buenos Aires, Argentina Aleph Holding A tiempo completo

    Xelere Service Delivery Manager SupportYourApp Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS... Service Delivery Manager (SDM) Service...

  • Service Delivery Manager

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Tietoevry A tiempo completo

    Job DescriptionAbout the RoleAs a Service Delivery Manager, you will be part of Arelion's Service Delivery & Network Procurement unit. You will act as the coordinating interface and be end-to-end responsible for customer deliveries. The Service Delivery Manager owns the delivery of the customer order and is ultimately accountable for fulfilment, quality, and...

  • Service Delivery Manager

    hace 10 horas

    Buenos Aires, Argentina Expereo A tiempo completo

    **THE ROLE**: The Service Delivery Manager will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes. **THE RESPONSIBILITIES**: - Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing...

  • Service Delivery Lead

    hace 2 semanas

    Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    Strategic Service Delivery Lead - Hybrid Jules A leading service provider in Buenos Aires is seeking a Service Delivery Manager to oversee service delivery processes and client relationships. You will lead a team of professionals, ensuring projects are executed efficiently and client satisfaction is maintained. The... Av & Interactive Technologies Operations...

  • Service Delivery Manager

    hace 3 semanas

    Buenos Aires, Argentina Jules A tiempo completo

    About the Role About the Role : The Service Delivery Manager is a critical role responsible for ensuring the seamless and efficient delivery of services to our clients. You will lead a team of service delivery professionals, overseeing all aspects of the service lifecycle, from onboarding to ongoing support and account management. Responsibilities Develop...

  • Manager, Service Delivery

    hace 2 semanas

    Buenos Aires, Argentina Tetra Pak A tiempo completo

    Manager, Service Delivery – The Walt Disney Company BUILD SOMETHING BIGGER THAN YOURSELF The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From...

  • Service Manager

    hace 3 semanas

    Buenos Aires, Argentina Asorum A tiempo completo

    Technical Service Delivery Manager Unilever Technical Service Delivery ManagerResponsibilities- Responsible for managing technical support activities and acting as the primary technical contact for clients.- Comprehensive understanding of end‑to‑end technical services and the technological architecture of the... Yel Solutions Fluent English) Service...

  • Service Delivery Manager

    hace 10 horas

    Buenos Aires, Argentina Web: A tiempo completo

    Descripción del empleo: - Somos IT Patagonia, un equipo que brinda soluciones en la industria del conocimiento con impacto positivo. Llevamos 30 años liderando procesos de evolución tecnológica brindando soluciones para potenciar el funcionamiento de las organizaciones y el desarrollo de las personas que las componen. Queremos ser una mejor empresa para...

  • IT Service Delivery Leader — Global Impact

    hace 2 semanas

    Buenos Aires, Argentina Third-Party Job Posts A tiempo completo

    IT Help Desk & Service Delivery Manager A global digital commerce solutions provider is seeking a SAS – Manager in Buenos Aires, Argentina. The successful candidate will be responsible for providing leadership and direction to large technical teams, ensuring operational excellence and customer service. Candidates... Service Delivery Manager Jules About the...

  • Service Delivery Manager

    hace 4 semanas

    Buenos Aires, Argentina Aviaras A tiempo completo

    At Tetra Pak we commit to making food safe and available everywhere; we protect food, people, and the planet. By doing so we touch millions of people's lives every day. Job Summary At Tetra Pak we are looking for a Service Delivery Manager who will drive growth, profitability and capabilities in the Technical Service business. You will handle Customer...