Service Delivery Manager

hace 4 semanas

Buenos Aires, Argentina Aviaras A tiempo completo

At Tetra Pak we commit to making food safe and available everywhere; we protect food, people, and the planet. By doing so we touch millions of people's lives every day. Job Summary At Tetra Pak we are looking for a Service Delivery Manager who will drive growth, profitability and capabilities in the Technical Service business. You will handle Customer Management responsibilities for a large segment of the business in the market area and deploy the Technical Services portfolio. Ensuring the quality of labor service delivery to customers in accordance with world‑class industry standards. Secure resource readiness, responsiveness and capability to fulfil current & future business needs. Drive optimal utilisation, operational cost optimisation and manage maintenance work profitability. Responsible to keep customer centricity in decision making and to ensure high‑level collaboration with market operations. Manage the customer service operations in an efficient manner by liaising and leveraging cross‑functional teams. You will be travelling 75% of your time to our customer sites in Argentina and based in Buenos Aires, Argentina. Responsibilities Lead the supervision of field force activities to ensure they are executed to a high standard and in line with agreed procedures, safety standards and regulations. Provide support to FSEs to resolve issues, ensuring Problem Solving Methodology and Issue Resolution escalation processes are consistently followed. Communicate regularly to relevant stakeholders, including account teams, on issue status and next steps. Act as Issue Driver as required. Analyze and follow up on Customer Experience Surveys and feedback from account teams to drive action plans that improve satisfaction. Ensure timely and high‑quality completion of all relevant technical reports from the team. Lead, develop and manage the field force team according to global HR processes, standards and definitions. Participate in creation and execution of competence development and certification plans for the field force. Participate in market area tactical planning and resourcing, providing inputs for capacity and competence development. Participate in extended account teams to ensure service delivery meets expectations of account team and customer stakeholders. Qualifications Minimum 5 years experience as Service Engineer (experience in food industry is a plus). Minimum 5 years of front‑line experience with customers. Team leadership experience preferred. Strong technical knowledge of equipment. Strong focus on productivity and continuous improvement. Understanding of maintenance and reliability concepts. Proficiency in English language. Benefits A variety of exciting challenges with ample opportunities for development and training in a truly global landscape. A culture that pioneers an innovative spirit where industry experts drive visible results. An equal opportunity employment experience that values diversity and inclusion. Market‑competitive compensation and benefits with flexible working arrangements. This job posting expires on February, 21. #J-18808-Ljbffr

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