Service Delivery Manager

hace 5 días

Buenos Aires, Argentina Expereo A tiempo completo

**THE ROLE**:
The Service Delivery Manager will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes.

**THE RESPONSIBILITIES**:

- Understand contractual obligations and ensure delivery of services to an agreed service description and

SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
- Responsible for end to end service delivery of networking projects for global customers.
- An effective communicator with excellent relationship building & interpersonal skills
- Meet the end to end Project timelines by ensuring the on-time delivery
- Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency.
- Managing proactive communication with customer during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
- Order prioritization and ensuring priority is respected during RFC delivery phase
- Management of the delivery plan at the project level & planning until last site delivery
- Manage the interface between internal resources and the customer.

**Job requirements**:
**THE SKILLS AND EXPERIENCE**:

- Degree in telecommunications (nice to have)
- Project Management Certification i.e. PMI PMP or PRINCE2 Practitioner or equivalent (nice to have)
- Minimum of 2-3 years’ service delivery experience in ISP and in telecom or IT industry managing external / internal customer facing projects
- Previous involvement in network deployment projects.
- Technical knowledge preferred in telecom like WAN, LAN.
- Excellent communication skills

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