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Semi Senior Inside Sales
hace 3 semanas
The objective of the ISE position is to optimize each customer contact by adding value and thereby strengthening the relationship with the customer.
Under supervision, the Inside Sales Engineer (ISE) provides quote support to customers by providing pre-sales, post-sales, and technical support.
**MAIN LOCAL RESPONSIBILITIES**:
- Coordinates with the other Inside Sales or Operational team, the multidivisional bundled project quotations.
- Applies the factory pricing policy in order to get a correct gross profit to each order received and keeps record of it.
- Would be responsible for preparing all technical documentation for bids.
- Performs sales through the phone, or Internet.
- Follow-up with customers to answer any questions or Logs
- Review periodically the inventory in order to quote stock options
- Stays mostly inside in the office available to the customers.
- Keeps record of the incoming quotations and orders in CRM following the Proposals Guidelines
- Participate in the Continuous Improvements initiatives
- Maintain individual performance levels and ensure KPIs stay aligned with targets.
- Responsible for delivering _clean orders _to Intercompany Cell.
- Perform Handover with Operation and sales team in cases where the quote will be converting into an order
- Be prepared to work in closing dates schedule by company and follow the organization arranged by Customer Care department.
- Be prepared to manage Customer ´s Portals.
- Perform guidelines and internal training to transfer the knowledge to the team
- Must follow the ethical principles, vision, mission and be aligned with the values defined by the top management of the company.
- Participate in all mandatory training provided by the company, such as those related to Trade Compliance and all training related to compliance with legal regulations and / or Corporate Policies, and may also be the mentor/guide of these issues if it is required.
**REQUIREMENTS**
- 2 or + year experience necessary with specialization in instrumentation and control systems.
- Degree in Engineering
- Must have proficiency in English language able to speak and understand a technical or commercial conversation. (Intermediate/ Advanced English level)
- Willingness to travel abroad for training.
