Claims Agent

hace 1 semana

Buenos Aires, Argentina Fluid Truck A tiempo completo

Location: Buenos Aires, Argentina (remote) **Only BA residents may apply.

Shift: Monday through Friday from 11 am - 8 pm BA time (GMT-3)

Compensation: $862,5 /monthly

Fluid is looking for a Claims Agent to join our rapidly growing team in Buenos Aires City, Argentina. This team is a crucial part of our company since they are in charge of finding responsible parties for the damages caused to our vehicles, coordinating with repair vendors for estimates and finally, bill and collect payments as swiftly as possible. This is an administrative position that requires great organizational skills.

**Responsibilities Include**:

- Ensure we find the responsible parties for the damages incurred to our vehicles
- Complete the life cycle of a Claim on a timely manner to ensure we’re able to collect the payment for the repair
- Create Claims for every issue submitted
- Keep the department documentation up to date
- Conduct audits
- Provide support to our users regarding their Claims. A great experience will help us reduce the amount of disputes.
- Collaborate with other departments to support any internal functions and requests as needed
- Provide feedback to Claims supervisors and department manager regarding trends and opportunities to improve the department’s processes and customer experience
- Proactively take steps to improve the department’s processes and customer experience
- Direct customers to the appropriate parties and facilitate a seamless handoff if the customer requires additional assistance from a team member from another department
- Meet and/or exceed all the department metrics
- Works as a team with other departments as needed to solve customer issues ensure the customer is getting the best possible care

**Requirements**:
**What will make you succeed in this role**
- Strong attention to detail with exceptional time management skills
- Responsibility, efficiency and teamwork are a must
- Must be an effective communicator with the ability to work cross functionally with multiple departments
- Must be able to able to communicate both written and orally in English

**Benefits**:
**What to expect when joining Fluid**:

- Fully Remote Work Modality
- Compensation in USD
- Work Equipment Provided by the Company
- Career Development Opportunities
- Paid Time Off
- Health Insurance Allowance
- Multicultural work environment
- Stock Options

At Fluid Truck, you are encouraged to come as you are. We are committed to providing a safe and inclusive workspace for all of our employees no matter their gender, sexual orientation, ethnic identity, race, religious belief or anything else that makes you unique.
- During your first day, we will ask you to go to the office located in Palermo, Buenos Aires.

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