Claims Supervisor
hace 4 días
An important insurance company is looking for a Claims Supervisor.
Responsabilities
Inbound contacts - 70%
Receives support requests originating from front line agents, dealers, servicers, and
database queues. The CSA I researches customer case history, contacts service providers and/or internal departments for assistance if necessary and provides
information and resolutions to the customer/frontline agents to fulfill any questions or
problems they sent. Associates may also serve as overflow support for front line queues
when service level requirements deem necessary.
Outbound calls - 30%
Follow up via outbound call is provided to customer or agent as indicated by the system
or procedure. They will follow up with customer/agent if more information is needed to
Qualifications/Requirements
- High School diploma or GED equivalent
- 3+ months call center experience
Retiro - Bs As
Hibryd Modality
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