(Fluent English) Customer Success Specialist
hace 10 horas
We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite. Excited? Let’s see what it takes 💛 What you will do: - Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.); - Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality; - Develop and conduct comprehensive client trainings to ensure high user adoption; - Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success. - Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs. What you need to succeed in this role: - 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position; - Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products); - Customer-oriented and responsible attitude; - Fluent English both written and spoken; - Excellent presentation and account management skills. Benefits and Perks: - Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5; - Opportunity to work fully remotely; - Inclusive international environment; - Compensation in USD; - Responsive management interested in your growth and long-lasting cooperation.
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