Customer Success Executive

hace 6 días

Buenos Aires, Argentina Sidetool A tiempo completo

At Sidetool, we're passionate about automating everything. Our mission is to simplify complex operational challenges by integrating AI into our customers' apps and workflows, securely connecting business data, utilizing preferred models, and delivering custom AI tools tailored to their business needs.

We are seeking a highly motivated **bilingual** Customer Success Executive to join our team. As a CSE, you will be the main point of contact for our US customers, ensuring their satisfaction, and driving their success with Sidetool's products and services.

**Responsibilities**:

- Build strong relationships with customers, serving as their trusted advisor and ensuring their satisfaction.
- Onboard new customers and ensure a successful implementation.
- Proactively engage with customers to understand their business needs and identify opportunities for upselling
- Resolve customer issues or inquiries in a timely and professional manner.
- Provide regular updates and reports.
- Collaborate with cross-functional teams to advocate for customer needs.

If you are a self-starter who is passionate about customer success and fluent in both English and Spanish, we would love to hear from you

**We’re likely not a good fit if you**:

- Feel best around teams with a clear hierarchy.
- Don't like figuring out puzzles on your own.
- Feel that you’re at a skill level that you’re complacent with.
- Are any combination of ninja, rockstar, or guru.

**Consider joining if you**:

- Value a teammate approach to company building.
- Enjoy working in flat-ish hierarchies.
- Think that there’s still a ton for you to learn.
- Believe in openly sharing progress as you work.
- Believe in giving and receiving candid and transparent feedback.
- Are capable of having robust debates.
- Believe in being deliberate about how you spend time.
- Are high on self-awareness and introspectiveness.

**Requirements**:

- Fluency in both English and Spanish (written and spoken) is a must. English and Spanish native or C2 Proficient.
- 2+ years of experience in customer success, account management, or a similar customer-facing role.
- Strong communication and interpersonal skills.
- Experience managing customer relationships and driving customer success.
- Ability to understand customer needs and provide effective solutions.
- Experience working with SaaS products is a plus.

**Benefits**
- Competitive salary paid in US dollars
- Work wherever you want
- Everything you do or say matters
- Everything you do or say has a tangible impact
- Results are valued over egos in all interactions
- Three paid weeks of PTO (Sick days don't count as PTO)
- 13 paid holidays per year (We follow US holiday calendar)

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