Customer Success Manager

Customer Success Manager Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you’ve come to the right place. Location : Argentina Role Description The Customer Success team within Signature Success seeks a driven, customer‑focused Customer Success Manager (CSM) to serve as the primary contact for Salesforce’s largest and highest‑profile customers. You will partner with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value from their Salesforce investment. The CSM will stay aware of the customer’s key events, needs, potential risks, and value drivers. Responsibilities Act as a trusted advisor, building a track record in customer success through superb communication and extensive knowledge of the Salesforce platform to translate business needs into solutions. Forge relationships with customers and account teams, develop deep technical understanding of their Salesforce implementation, and share standard methodologies to adopt proactive services. Proactively set customers up for success through platform optimization, especially during critical peak events. Occasionally act as a point of contact for major incidents, owning the customer’s expectations and communications through resolution. Serve as the technical main interface on behalf of customers and collaborate with internal and external partners, ISVs, and others to address customer needs. Ideal CSM Profile The ideal CSM has an extraordinary focus on customer success, is an exceptional communicator, exhibits professionalism, and is dedicated to meeting and exceeding expectations. They enjoy forming relationships, excel in collaboration, and can learn new technologies quickly. Your Impact Serve as the single point of customer accountability responsible for orchestrating all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision‑makers. Help customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services. Provide timely, proactive Salesforce feature guidance based on customers’ areas of interest. Act as an advisor for adoption of new features in Salesforce’s annual release schedules, identifying potential challenges and risks. Communicate the value of Signature Success and ensure all collaborators understand this value to secure renewals. Advocate for customers during triage and resolution of high‑severity cases, assisting with timely resolution. Travel to customer sites occasionally and be available for after‑hour or weekend coverage, depending on need. Minimum Requirements +5 years’ work experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical and/or Solutions Architecture. +2 years’ experience in the Salesforce ecosystem & core. Exceptional communication and presentation skills with demonstrated ability to communicate and influence. #J-18808-Ljbffr