Customer Success Manager

hace 6 días

Buenos Aires, Argentina TransPerfect A tiempo completo

The Customer Success Manager is responsible for the global account, ensuring customer satisfaction and growing the account profitability as well as meeting revenue objectives. The Customer Success Manager will receive support from the Global Client Solutions team, among others.

**RESPONSIBILITIES**

**1) Lead and oversee the onboarding of new customers/programs**
- Gather and analyze customer requirements
- Work with Production team to:

- Define project management, engineering, publishing and linguistic processes to be applied during production
- Assess all existing language assets
- Work with technology teams to:

- Set up production workflows and processes
- Design, customize and document data collection processes
- Import and organize existing language assets
- Be accountable for setup and training of the Production team

**2) Monitor ongoing production**
- Manage project proposals and support the Sales team throughout the Sales life cycle
- Measure production performance, analyze deviations and drive corrective actions
- Lead internal and external communication and report progress
- Measure customer satisfaction
- Optimize existing accounts through regular audits and improvement initiatives
- Organize regular Quarterly Business Reviews to report progress and capture feedback
- Manage customer issues and complaints
- Ensure compliance with the PMO Framework set of requirements

**3) Grow and optimize the account**
- Lead process analysis and optimization
- Ensure an internal and external technology roadmap is defined and deployed (in collaboration with internal technology teams)
- Propose optimization of the global production strategy
- Collaborate with Sales to propose new services or technology to the customer
- Analyze competition and environment changes and adapt our services strategy

**4) Establish and develop cooperation with the customer**
- Manage customer’s needs and expectations balancing customer satisfaction and account profitability
- Support the customer in new technology deployment, process improvement and business growth initiatives
- Act as a customer’s advocate, identify areas for improvement and solve customer’s business problems

**REQUIRED SKILLS**
- Proficiency in Microsoft Office (Word, Excel, Outlook and PPT)
- Extreme focus on customer experience and understanding the voice of the customer
- High energy and ability to multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work as part of a team, take active measures to solve problems and commit to a high level of service
- Good problem solving skills
- Team player able to demonstrate high team leadership skills

**REQUIRED EXPERIENCE AND QUALIFICATIONS**
- Minimum Bachelor’s degree or equivalent
- Minimum 5 years of experience in localization project management
- Experience in business/data analytics and related software
- Leadership experience in managing teams
- Prior translation industry experience

**DESIRED SKILLS AND EXPERIENCE**
- Experience in process improvement initiatives (Kaizen, Lean Six Sigma)
- Knowledge of Project Management methodology (PMP, Prince2 certification)
- In order to apply, please submit your CV in _**_English_

  • Customer Success Manager Architect

    hace 6 días

    Capital Federal, Buenos Aires, Argentina Emprego AR A tiempo completo

    **Detalles de la oferta**: Introduction Introduction Your Role And Responsibilities Preferred Education Bachelor's Degree Required Technical And Professional Expertise Proved experience in the area of customer success or adjacent.Technical understanding and hands-on experience with cloud computing related portfolio / product area.Experience working with...

  • Customer Success Manager

    hace 1 semana

    Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 2 semanas

    Buenos Aires, Argentina CONEXIONHR A tiempo completo

    Our client is a fast-growing global software company providing connected solutions for modern product sellers. Their platform helps businesses manage inventory, automate workflows, and sell across multiple channels with confidence and scale. What we’re looking for:We are looking for a Customer Success Manager who will act as a strategic partner for...

  • Customer Success Manager

    hace 2 semanas

    Buenos Aires, Argentina Haleon A tiempo completo

    Customer Success Manager Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and...

  • Customer Success Manager

    hace 1 semana

    Buenos Aires, Argentina Perfil Humano A tiempo completo

    Customer Success Manager – CTO, Identity & Access Management Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution. As a Customer Success Manager in the CTO – Identity & Access Management team, you will develop and maintain customer...

  • Associate Customer Success Manager

    hace 1 semana

    Buenos Aires, Argentina TransPerfect A tiempo completo

    Join to apply for the Associate Customer Success Manager role at TransPerfect The Associate Customer Success Manager is responsible for small to mid-size global accounts, or supports a Customer Success Manager on a larger account. Their goal is ensuring customer satisfaction and growing the account profitability as well as meeting revenue objectives. The...

  • Manager Customer Success

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Mastercard A tiempo completo

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • South Latam Customer Success Manager

    hace 4 semanas

    Buenos Aires, Argentina Cianconsultores A tiempo completo

    South LATAM Customer Success Manager - Remote ARS 9.750.000 - A global technology company is seeking a Customer Success Manager for the South LATAM Region, based in Argentina. This mid-senior level role focuses on enhancing customer loyalty through exceptional experience with the company's products and services. The ideal candidate will have a Bachelor's...

  • Global Remote Customer Success Manager

    hace 1 semana

    Buenos Aires, Argentina Mize A tiempo completo

    A leading fintech-travel start-up is seeking a Customer Success Manager to build and manage long-term client relationships. This fully remote position requires strong communication skills and experience in customer success, account management, or project management. Applicants should have a tech-oriented mindset and a proven record in high-growth...

  • Customer Success Manager

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina AppsFlyer A tiempo completo

    AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of...