Customer Success Specialist
hace 2 días
Our client is a fast-growing global software company providing connected solutions for modern product sellers. Their platform helps businesses manage inventory, automate workflows, and sell across multiple channels with confidence and scale. What we’re looking for:We are seeking a Customer Success Specialist to join a global team supporting over 4, SMB customers. The ideal candidate will be detail-oriented, process-driven, and thrive in a fast-paced SaaS environment. This person will manage customer queues, execute digital playbooks, and ensure accurate and timely communication with customers.You will work closely with Customer Success Managers and Specialists across multiple regions, leveraging tools such as ChurnZero, Zendesk, Salesforce, and other systems to streamline workflows and deliver a consistent, high-quality customer experience. Responsibilities:● Customer Queue Management: Manage inbound customer requests (via Zendesk, email, chat, or ChurnZero), ensuring timely routing and resolution of tickets and tasks.● Administrative Support: Provide operational support to Customer Success Managers, including account updates, activity tracking, scheduling follow-ups, and logging actions in Salesforce or ChurnZero.● Playbook Execution: un digital playbooks to support health checks, renewals, billing reviews, and engagement campaigns.● Monitoring and Reporting: Track dashboards and reports, flagging risks, churn indicators, or customer activity trends to the Success team.● Customer Communication: Handle administrative or low-touch customer interactions, such as billing clarifications, data corrections, and status updates.● Retention Support: Assist in retention and renewal efforts through data accuracy, proactive task completion, and efficient case management.● Process Improvement: Identify and suggest process enhancements that improve efficiency, accuracy, and the overall customer experience.● Cross-Functional Collaboration: Work closely with Operations, Support, and Customer Success leadership to ensure a seamless experience for customers. Required:● 1–3 years of experience in a customer-facing or operational support role, ideally within a SaaS environment.● Familiarity with CRM, ticketing, or success tools such as Zendesk, Salesforce, ChurnZero, Gainsight, or similar.● Excellent organizational and time management skills, with the ability to handle high-volume workloads.● Strong attention to detail and follow-through.● Excellent written communication skills for clear, professional customer correspondence.● Analytical mindset and comfort using dashboards, spreadsheets, or reporting tools.● Positive, proactive, and dependable — with a strong sense of ownership.● Curiosity and adaptability to work with AI and automation tools.● Bachelor’s degree or equivalent professional experience.● English Level: Fluent (C1/C2) is mandatory. Nice to have:● Previous experience in Customer Success, Account Management, or similar roles in SaaS environments.● Basic knowledge of process automation or workflow tools.● Exposure to data analytics or reporting platforms.
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Customer Success Specialist
hace 7 días
Buenos Aires, Argentina CONEXIONHR A tiempo completoOur client is a fast-growing global software company providing connected solutions for modern product sellers. Their platform helps businesses manage inventory, automate workflows, and sell across multiple channels with confidence and scale. What we’re looking for: We are seeking a Customer Success Specialist to join a global team supporting over 4, SMB...
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Customer Success Specialist
hace 7 días
Buenos Aires, Argentina Gamdom A tiempo completoOur client is a fast-growing global software company providing connected solutions for modern product sellers. Their platform helps businesses manage inventory, automate workflows, and sell across multiple channels with confidence and scale. What we’re looking for: We are seeking a Customer Success Specialist to join a global team supporting over 4, SMB...
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Customer Success Specialist
hace 5 días
Buenos Aires, Argentina HeadX A tiempo completoOur client is a fast‑growing global software company providing connected solutions for modern product sellers. Their platform helps businesses manage inventory, automate workflows, and sell across multiple channels with confidence and scale. What we’re looking for A Customer Success Specialist to join a global team supporting over 4,000 SMB customers....
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Customer Success Specialist
hace 3 semanas
Buenos Aires, Argentina Web: A tiempo completoA Customer Success Specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. Typically a “people person,” by nature, they have a hybrid of soft and hard skills required to master technology and manage customer relationships. These professionals are driven to uncover the root cause of a...
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Customer Success Management Specialist
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Buenos Aires, Argentina European Innovation Academy A tiempo completo**Company Description** The European Innovation Academy (EIA) empowers universities and students worldwide to bridge the gap between academic theory and real-world entrepreneurship. Through immersive programs, EIA collaborates with over 100 leading universities, helping students launch startups, gain mentorship from top industry experts, and master critical...
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Customer Success Specialist
hace 2 semanas
Buenos Aires, Argentina Hire Hangar A tiempo completo**Customer Success Specialist** **Full-Time - Remote (U.S. Eastern Time Hours)** **About the Role**: In this role, you’ll lead client relationships from onboarding through renewal. You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will...
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SaaS Customer Success
hace 7 días
Buenos Aires, Argentina Gamdom A tiempo completoA global software company is seeking a Customer Success Specialist to manage customer queues and provide operational support. The ideal candidate will have 1–3 years of experience in a SaaS environment, strong organizational skills, and be fluent in English. Responsibilities include handling customer requests via systems like Zendesk and Salesforce,...
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Remote Customer Success
hace 2 semanas
Buenos Aires, Argentina Cognizant Technology Solutions A tiempo completoA growing service company is seeking a Customer Success and Review Specialist to enhance customer satisfaction and manage online reviews. This role involves evaluating service interactions, soliciting feedback, and responding to reviews across platforms. The ideal candidate has a background in customer service, strong communication skills, and preferably a...
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Customer Success Specialist
hace 4 semanas
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