Customer Success Specialist
hace 2 días
Our client is a fast-growing global software company providing connected solutions for modern product sellers. Their platform helps businesses manage inventory, automate workflows, and sell across multiple channels with confidence and scale. What we’re looking for:We are seeking a Customer Success Specialist to join a global team supporting over 4, SMB customers. The ideal candidate will be detail-oriented, process-driven, and thrive in a fast-paced SaaS environment. This person will manage customer queues, execute digital playbooks, and ensure accurate and timely communication with customers.You will work closely with Customer Success Managers and Specialists across multiple regions, leveraging tools such as ChurnZero, Zendesk, Salesforce, and other systems to streamline workflows and deliver a consistent, high-quality customer experience. Responsibilities:● Customer Queue Management: Manage inbound customer requests (via Zendesk, email, chat, or ChurnZero), ensuring timely routing and resolution of tickets and tasks.● Administrative Support: Provide operational support to Customer Success Managers, including account updates, activity tracking, scheduling follow-ups, and logging actions in Salesforce or ChurnZero.● Playbook Execution: un digital playbooks to support health checks, renewals, billing reviews, and engagement campaigns.● Monitoring and Reporting: Track dashboards and reports, flagging risks, churn indicators, or customer activity trends to the Success team.● Customer Communication: Handle administrative or low-touch customer interactions, such as billing clarifications, data corrections, and status updates.● Retention Support: Assist in retention and renewal efforts through data accuracy, proactive task completion, and efficient case management.● Process Improvement: Identify and suggest process enhancements that improve efficiency, accuracy, and the overall customer experience.● Cross-Functional Collaboration: Work closely with Operations, Support, and Customer Success leadership to ensure a seamless experience for customers. Required:● 1–3 years of experience in a customer-facing or operational support role, ideally within a SaaS environment.● Familiarity with CRM, ticketing, or success tools such as Zendesk, Salesforce, ChurnZero, Gainsight, or similar.● Excellent organizational and time management skills, with the ability to handle high-volume workloads.● Strong attention to detail and follow-through.● Excellent written communication skills for clear, professional customer correspondence.● Analytical mindset and comfort using dashboards, spreadsheets, or reporting tools.● Positive, proactive, and dependable — with a strong sense of ownership.● Curiosity and adaptability to work with AI and automation tools.● Bachelor’s degree or equivalent professional experience.● English Level: Fluent (C1/C2) is mandatory. Nice to have:● Previous experience in Customer Success, Account Management, or similar roles in SaaS environments.● Basic knowledge of process automation or workflow tools.● Exposure to data analytics or reporting platforms.
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Customer Success Specialist
hace 2 semanas
Buenos Aires, Argentina Solvo Global Careers A tiempo completoCustomer Success Specialist Support and guidance for clients to ensure optimal use of the service and achievement of their objectives. Coordination with the internal team to optimize campaigns and improve the customer experience. Responsibilities Conduct client onboarding and train them on the platform. Analyze and optimize Meta campaigns. Follow up with...
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Customer Success Specialist
hace 2 semanas
Buenos Aires, Argentina ChyronHego US Holding Corporation A tiempo completo**Customer Success Specialist** Looking for a talented Technical Support Specialist to join our Customer Success Team. You will be supporting all of our broadcast and sports venue clients around the world. From the Olympics to the Super Bowl to election nights, we power graphics and broadcast workflows for all the biggest names in broadcast and...
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Customer Success Specialist
hace 1 semana
Capital Federal, Buenos Aires, Argentina Finalis A tiempo completoA Customer Success Specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. Typically a “people person,” by nature, they have a hybrid of soft and hard skills required to master technology and manage customer relationships. These professionals are driven to uncover the root cause of a...
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Customer Success and Review Specialist
hace 4 días
Buenos Aires, Argentina J. Blanton Plumbing A tiempo completo**Customer Success and Review Specialist** Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...
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Customer Success Support Specialist
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Buenos Aires, Argentina Mailup + Contactlab A tiempo completoSiendo uno de los principales actores en el campo de las tecnologías de Marketing Digital, sabemos que nuestro éxito comienza con las personas y, por lo tanto, nuestra prioridad es crear un entorno que promueva el bienestar, el mérito y el desarrollo de ellas. Teniendo metas ambiciosas para los próximos años, buscamos un **Customer Success Support...
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Customer Success and Review Specialist
hace 23 horas
Buenos Aires, Argentina Tools for Humanity A tiempo completoCustomer Success and Review Specialist Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...
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Customer Success Specialist
hace 5 días
Buenos Aires, Argentina upway digital A tiempo completoWork Arrangement: Remote Job Type: Independent Contractor, Full-time Work Schedule: US Time Zones (ET, CT, MT, or PT) Locations: Remote (US time zone alignment required) Role Overview As the Customer Success Specialist, you will lead the setup, optimization, and ongoing management of a modern customer support and knowledge base ecosystem. You’ll play a...
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Buenos Aires, Argentina Connempathy A tiempo completoA growing startup in Buenos Aires seeks an Onboarding Specialist to join the Customer Success Team. This role involves onboarding and training new customers while collaborating closely with Sales, Marketing, and Product teams to enhance customer satisfaction. Candidates should have 2+ years in a customer-facing role, exceptional communication skills, and a...
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Remote B2B Customer Success Specialist — ERP/CRM
hace 23 horas
Buenos Aires, Argentina SupportYourApp A tiempo completoA tech support company is seeking a Customer Success Specialist to ensure clients achieve success with their product throughout the customer journey. Responsibilities include setting up B2B products, conducting demos, and training clients. The ideal candidate will have 1-2+ years in a similar role and experience with complex B2B products such as Odoo and...
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Customer Success Specialist
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Prisma Retail A tiempo completo $900.000 - $1.200.000 al añoSobre NosotrosSomos una StartUp dinámica y consolidada en el mercado que se especializa en productos digitales para empresas corporativas B2B en el mundo del Retail.Nos dedicamos a transformar los monstruos de datos, utilizando Inteligencia Artificial y Machine Learning, en información manejable y útil, Y nos divierte hacerloBuscamos personas talentosas y...
