Customer Success Specialist
hace 17 horas
Our client is a fast-growing global software company providing connected solutions for modern product sellers. Their platform helps businesses manage inventory, automate workflows, and sell across multiple channels with confidence and scale. What we’re looking for:We are seeking a Customer Success Specialist to join a global team supporting over 4, SMB customers. The ideal candidate will be detail-oriented, process-driven, and thrive in a fast-paced SaaS environment. This person will manage customer queues, execute digital playbooks, and ensure accurate and timely communication with customers.You will work closely with Customer Success Managers and Specialists across multiple regions, leveraging tools such as ChurnZero, Zendesk, Salesforce, and other systems to streamline workflows and deliver a consistent, high-quality customer experience. Responsibilities:● Customer Queue Management: Manage inbound customer requests (via Zendesk, email, chat, or ChurnZero), ensuring timely routing and resolution of tickets and tasks.● Administrative Support: Provide operational support to Customer Success Managers, including account updates, activity tracking, scheduling follow-ups, and logging actions in Salesforce or ChurnZero.● Playbook Execution: un digital playbooks to support health checks, renewals, billing reviews, and engagement campaigns.● Monitoring and Reporting: Track dashboards and reports, flagging risks, churn indicators, or customer activity trends to the Success team.● Customer Communication: Handle administrative or low-touch customer interactions, such as billing clarifications, data corrections, and status updates.● Retention Support: Assist in retention and renewal efforts through data accuracy, proactive task completion, and efficient case management.● Process Improvement: Identify and suggest process enhancements that improve efficiency, accuracy, and the overall customer experience.● Cross-Functional Collaboration: Work closely with Operations, Support, and Customer Success leadership to ensure a seamless experience for customers. Required:● 1–3 years of experience in a customer-facing or operational support role, ideally within a SaaS environment.● Familiarity with CRM, ticketing, or success tools such as Zendesk, Salesforce, ChurnZero, Gainsight, or similar.● Excellent organizational and time management skills, with the ability to handle high-volume workloads.● Strong attention to detail and follow-through.● Excellent written communication skills for clear, professional customer correspondence.● Analytical mindset and comfort using dashboards, spreadsheets, or reporting tools.● Positive, proactive, and dependable — with a strong sense of ownership.● Curiosity and adaptability to work with AI and automation tools.● Bachelor’s degree or equivalent professional experience.● English Level: Fluent (C1/C2) is mandatory. Nice to have:● Previous experience in Customer Success, Account Management, or similar roles in SaaS environments.● Basic knowledge of process automation or workflow tools.● Exposure to data analytics or reporting platforms.
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Customer Success Specialist
hace 2 semanas
Buenos Aires, Argentina SAP A tiempo completoToken Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as a...
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Customer Success Specialist
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Buenos Aires, Argentina BBVA A tiempo completoCustomer Success Specialist – Full-Time, Remote (U.S. Eastern Time Hours) About the Role: We’re a fast‑growing podcast studio producing branded B2B shows for corporate clients—and we’re hiring our first Customer Success Specialist. In this role, you’ll lead client relationships from onboarding through renewal, ensuring each podcast series...
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Customer Success Specialist
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Remote Support Specialist
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Remote Customer Success Specialist
hace 7 días
Buenos Aires, Argentina Ecolab A tiempo completoA hospitality technology company is seeking a full-time Customer Success Specialist based in Argentina. This remote position involves supporting guests before, during, and after their stays, along with performing general administrative tasks. Ideal candidates will have customer service experience and strong communication skills. The position requires working...
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Customer Success Specialist
hace 4 semanas
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