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Customer Success Management Specialist
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**Company Description**
The European Innovation Academy (EIA) empowers universities and students worldwide to bridge the gap between academic theory and real-world entrepreneurship. Through immersive programs, EIA collaborates with over 100 leading universities, helping students launch startups, gain mentorship from top industry experts, and master critical entrepreneurial skills. With 25,000+ alumni, EIA has driven startup creation, fostered global networking, and shaped careers in leading tech companies. Rooted in innovation and a hands-on approach, EIA prepares students and universities for lasting global impact.
**Role Description**
This is a full-time remote role for a **Customer Success Management Specialist**. The specialist will manage post-sale customer relationships, ensuring smooth program delivery and a high-quality experience for university partners and student groups. Responsibilities include coordinating onboarding after each contract is signed, collecting and validating student information, serving as the primary point of contact for logístical and administrative questions, and ensuring timely delivery of certificates and post-program materials. The CSM will also track feedback, maintain accurate program records, and collaborate with sales and operations teams to support renewals and long-term partner satisfaction.
**Qualifications**
- Hands-on experience with Customer Relationship Management (CRM) platforms (preferably Pipedrive)
- Experience in customer success, account coordination, university relations, or a similar client-facing support role
- Clear communication skills to collaborate effectively with cross-functional team
- High attention to detail, proactive mindset, and ability to work independently
- Familiarity with Excel and PowerPoint
- Bachelors degree in Business, Communications, or a related field preferred
**Job Types**: Full-time, Contract
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Success Management: 2 years (preferred)
Work Location: Remote
