Customer Success Specialist
hace 2 días
A Customer Success Specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. Typically a “people person,” by nature, they have a hybrid of soft and hard skills required to master technology and manage customer relationships. These professionals are driven to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations. The best Customer Success Specialists demonstrate superb communication, organization, and time management skills, and are able to effectively handle a number of diverse and complex problems at the same time. Responsibilities Own overall relationship with assigned clients, including managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisor relationship to help drive continued value of our products and services. Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team. Communicate effectively with both internal and external senior‑level management to understand customer needs, maximize retention and growth, and communicate learnings. Maintain existing customer success metrics and data as directed. Serve as day‑to‑day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them. Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals. Facilitate interaction and workflow between project team members, including third‑party service providers, to ensure deliverables are on time. Collaborate, problem‑solve, and/or strategize upcoming client meetings with team members. Prepare necessary documentation or visuals for clients to demonstrate performance of campaigns; analyze trends in C‑Sat/NPS scores to identify areas of improvement. Work with the sales and marketing team to drill customer references and develop case studies. Qualifications 3‑5 years of experience in communications, marketing, sales, account management, or customer success. Proficient English level. Strong verbal and written communication, strategic planning, and project management skills. Analytical and process‑oriented mindset. Comfortable working across multiple departments in a deadline‑driven environment. Active team player, self‑starter, and multitasker who can quickly adjust priorities. Bachelor’s degree (preferred). Experience using CRM software and project management tools. Event planning experience a plus. Customer Success: 3 years (preferred). Sales: 3 years (preferred). Marketing/Communications: 3 years (preferred). English (required). #J-18808-Ljbffr
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Customer Success Specialist
hace 3 semanas
Buenos Aires, Argentina SAP A tiempo completoToken Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as a...
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Customer Success Specialist
hace 2 semanas
Buenos Aires, Argentina BBVA A tiempo completoCustomer Success Specialist – Full-Time, Remote (U.S. Eastern Time Hours) About the Role: We’re a fast‑growing podcast studio producing branded B2B shows for corporate clients—and we’re hiring our first Customer Success Specialist. In this role, you’ll lead client relationships from onboarding through renewal, ensuring each podcast series...
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Customer Success Specialist
hace 4 días
Buenos Aires, Argentina CONEXIONHR A tiempo completoOur client is a fast-growing global software company providing connected solutions for modern product sellers. Their platform helps businesses manage inventory, automate workflows, and sell across multiple channels with confidence and scale. What we’re looking for:We are seeking a Customer Success Specialist to join a global team supporting over 4, SMB...
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Customer Success Specialist
hace 6 días
Buenos Aires, Argentina ChyronHego US Holding Corporation A tiempo completo**Customer Success Specialist** Looking for a talented Technical Support Specialist to join our Customer Success Team. You will be supporting all of our broadcast and sports venue clients around the world. From the Olympics to the Super Bowl to election nights, we power graphics and broadcast workflows for all the biggest names in broadcast and...
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Remote Support Specialist
hace 2 semanas
Buenos Aires, Argentina Johnson & Johnson Family of Companies A tiempo completoA leading business solutions provider seeks a Customer Success Specialist to support clients in maximizing product value. Responsibilities include problem-solving, collaborating with teams, and monitoring customer satisfaction metrics. Ideal candidates will have 1-2 years of experience in customer success or account management and be proficient in English....
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Customer Success Management Specialist
hace 2 semanas
Buenos Aires, Argentina GlaxoSmithKline A tiempo completoCompany Description The European Innovation Academy (EIA) empowers universities and students worldwide to bridge the gap between academic theory and real‑world entrepreneurship. Through immersive programs, EIA collaborates with over 100 leading universities, helping students launch startups, gain mentorship from top industry experts, and master critical...
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Customer Success and Review Specialist
hace 5 horas
Buenos Aires, Argentina J. Blanton Plumbing A tiempo completo**Customer Success and Review Specialist** Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...
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Customer Success Support Specialist
hace 6 días
Buenos Aires, Argentina Mailup + Contactlab A tiempo completoSiendo uno de los principales actores en el campo de las tecnologías de Marketing Digital, sabemos que nuestro éxito comienza con las personas y, por lo tanto, nuestra prioridad es crear un entorno que promueva el bienestar, el mérito y el desarrollo de ellas. Teniendo metas ambiciosas para los próximos años, buscamos un **Customer Success Support...
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Customer Success Specialist
hace 1 semana
Buenos Aires, Argentina Ecolab A tiempo completoCustomer Success Specialist (Remoto-argentina) Remoteco PLEASE APPLY THROUGH THIS LINK :Vivant is a hospitality and property technology ("Prop Tech") company that aims to provide traveling professionals, digital nomads, and experience seekers with beautiful places to stay in the best and most happening locations. We pride ourselves on authentic hospitality...
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Customer Success and Review Specialist
hace 4 semanas
Buenos Aires, Argentina Tools for Humanity A tiempo completoCustomer Success and Review Specialist Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...
