It Support Latam Lead

hace 3 días


Buenos Aires, Buenos Aires C.F., Argentina Web: A tiempo completo
As an experienced Technology Operations professional, your vision and initiative will drive the development of a world-class technology strategy.
Leading a high-performing team of creative problem solvers, you'll spearhead tactical changes that enhance processes and productivity across the firm, overseeing the optimization of existing technology solutions while developing new capabilities.
Using industry best practices, you'll assess management teams and identify new business opportunities, while ensuring that information controls, plus back-up and recovery strategies, are in place across all environments.
Your feedback will foster the ongoing skill development and capabilities of top performers to optimize outcomes.
In addition to facilitating collaboration across teams internally, you'll also cultivate meaningful relationships with our global clients and business partners to deliver on strategic priorities.
Primary ResponsibilitiesSets strategy and direction for the department.Leads, manages and directs a large team of Technology Operations Analysts and supervisory staff.Hires, trains and develops operations staff as well as motivating, rewarding and recognizing staff performance.Creates and manages a multi-year roadmap, tailored to priorities and context to ensure a sustained and efficient client-centric operation.Champions goals, influences and gains buy-in and support; ensures excellent service delivery and management of client expectations.Maintains a control focus in all aspects of the role with a thorough understanding of operational risk.Interfaces with leadership across GTI to improve productivity and drive the reduction of expenses.May include direct accountability for people management and financial budgeting.Expert in the following24/7 Customer Support and Service Delivery ModelPerformance Metrics and ReportingTechnical Problem ResolutionBusiness Applications KnowledgeBusiness Continuity / Resiliency Knowledge / IT Risk ManagementChange ManagementTechnical Systems Operations ManagementCustomer ServiceFoundation Architecture KnowledgeInfrastructure Product KnowledgeMS Project, VisioOperations Systems and Data Sources KnowledgeVendor ManagementCorporate IT Audit ProcessAsset/Inventory ManagementBusiness KnowledgeProficient in multiple business disciplines and/or functions.
Advanced knowledge of multiple major vendors by platform and advanced industry standard DC cooling, power and space management.
Influences the technical and strategic direction of the organization, key advisor on significant decisions.
Ensures risk controls and compliance to departmental and company-wide standards.
Keen understanding of financial control and budget management.
Enables/supports a client-centric environment for team and contributors.
ExperienceDirector level customer and stakeholder relationships or similar strategic role within a global organization with ability to work to tight timelines.
Discernible experience at structuring and delivering major programs to provide process excellence, lean, six sigma or equivalent.
Degree in Computer Science or IT related field or comparable experience.
J.P.
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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