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This IT Service Support Specialist position requires a strong background in customer service support and resolution methodologies. The ideal candidate will be responsible for answering trouble tickets, troubleshooting end-user service requests, and documenting, tracking, and monitoring issues to ensure timely resolutions.
Key Responsibilities:- Escalate issues appropriately.
- Comply with Corporate and IT policies and procedures.
- Participate in IT projects when required.
- Well-experienced in providing technical support with extreme focus on customer service and meeting SLA goals and targets consistently.
- Demonstrated proficiency and experience using VMware, VMWare, and E-Mail systems.
- Proficient with Microsoft Exchange.
