Technology Operations Manager LATAM
hace 5 días
We are a global hospitality company that fosters bold, authentic experiences through a hybrid of communal and engaging stays.
Our mission is to drive innovative, immersive experiences that resonate with travelers and locals alike.
About the Role:We are seeking an experienced IT Manager for LATAM to lead our regional technology strategy, ensure operational efficiency, and provide ongoing support across multiple properties throughout Latin America.
The ideal candidate will have in-depth knowledge of hotel systems, F&B platforms, biometric access systems, accounting tools, and tech solutions across all operational areas.
Key Responsibilities:- Manage and supervise the IT infrastructure across multiple hotel properties in South and Central America.
- Implement, maintain, and optimize hotel management systems, including PMS such as Cloudbeds and channel managers.
- Oversee F&B POS systems, ensuring full integration with PMS and accounting systems.
- Deploy and manage biometric access and security systems for guests and staff.
- Ensure proper setup and functionality of accounting, financial, and administrative software.
- Act as the main point of contact for IT support, troubleshooting, and vendor coordination.
- Design and execute contingency plans, cybersecurity policies, and business continuity protocols.
- Develop and enforce IT policies and procedures aligned with company goals.
- Train and support local teams to ensure proper use and adoption of technology.
- Conduct tech audits and recommend continuous improvements to enhance automation, efficiency, and guest experience.
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