Technology Operations Director
hace 2 días
**Job Description:**
We are seeking an experienced Technology Operations professional to drive the development of a world-class technology strategy.
Main Responsibilities:
- Set strategic direction for the department
- Lead, manage and direct a large team of Technology Operations Analysts and supervisory staff
- Hire, train and develop operations staff as well as motivate, reward and recognize staff performance
- Create and manage a multi-year roadmap tailored to priorities and context to ensure a sustained and efficient client-centric operation
- Champion goals, influence and gain buy-in and support; ensure excellent service delivery and management of client expectations
- Maintain a control focus in all aspects of the role with a thorough understanding of operational risk
- Interface with leadership across GTI to improve productivity and drive the reduction of expenses
- May include direct accountability for people management and financial budgeting
Required Skills and Qualifications:
- Expertise in 24/7 Customer Support and Service Delivery Model, Performance Metrics and Reporting, Technical Problem Resolution, Business Applications Knowledge, Business Continuity / Resiliency Knowledge / IT Risk Management, Change Management, Technical Systems Operations Management, Customer Service, Foundation Architecture Knowledge, Infrastructure Product Knowledge, MS Project, Visio, Operations Systems and Data Sources Knowledge, Vendor Management, Corporate IT Audit Process, Asset/Inventory Management, Business Knowledge
- Proficient in multiple business disciplines and/or functions
- Advanced knowledge of multiple major vendors by platform and advanced industry standard DC cooling, power and space management
- Influences the technical and strategic direction of the organization, key advisor on significant decisions
- Ensures risk controls and compliance to departmental and company-wide standards
- Keen understanding of financial control and budget management
- Enables/supports a client-centric environment for team and contributors
Experience:
- Director level customer and stakeholder relationships or similar strategic role within a global organization with ability to work to tight timelines
- Discernible experience at structuring and delivering major programs to provide process excellence, lean, six sigma or equivalent
- Degree in Computer Science or IT related field or comparable experience
About Us:
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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