Technical Support Specialist
hace 2 semanas
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at GSB. As a key member of our IT department, you will be responsible for providing top-notch technical assistance to our clients.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person visits.
- Diagnose and resolve technical issues related to computer hardware, software, and network connectivity.
- Install, configure, and troubleshoot computer systems, printers, and other peripherals.
- Develop and maintain technical documentation and knowledge base articles.
- Collaborate with other IT teams to resolve complex technical issues.
- Stay up-to-date with the latest technology trends and advancements.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 4 years of experience in technical support or a related field.
- Exceptional technical knowledge of Windows, Linux, and Mac OS systems.
- Proficient knowledge of computer systems and their peripherals.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Preferred Qualifications:
- Technical certifications such as CompTIA A+ or Cisco CCNA.
- Experience with help desk software and ticketing systems.
- Knowledge of cloud-based services and virtualization technologies.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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