Technical Support Specialist
hace 2 semanas
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at GSB. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:
- Provide technical assistance to clients regarding operating system issues, software and hardware problems, and network connectivity.
- Guide clients to download applications and use computer peripherals, ensuring seamless integration with our systems.
- Communicate with clients to identify and resolve issues, conducting screen share sessions as needed.
- Personalize new applications to address client-specific issues and ensure optimal performance.
- Ensure all desktop computer systems are functioning properly, troubleshooting any issues that arise.
- Refer unresolved issues to higher officials, such as the Technical Support Manager, and provide valuable suggestions for improvement.
- Maintain and update records of issues and solutions, taking proactive measures to prevent future problems.
- Prepare reports on customer queries and provide regular updates on issue resolution.
- Troubleshoot hardware, software, and network issues, ensuring minimal downtime for our clients.
- Perform regular maintenance on organizational assets, including computers, laptops, and peripherals.
- Responsible for maintaining records of issues and solutions, user training, basic network support, emergency support, security compliance, and other related tasks.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Desktop Support Engineer, Technical Support Specialist, or a related role.
- Exceptional knowledge of Windows, Linux, and Mac OS systems.
- Proficient knowledge of computer systems and peripherals, including printers and scanners.
- Experience with various network connections and addressing.
- Excellent communication and interpersonal skills.
- Ability to ensure customer satisfaction by providing the best solutions to their queries.
- Proficient knowledge of antivirus software.
- Good problem-solving and multitasking skills.
- Exceptional customer service skills.
Preferred Qualifications:
- Technical Support experience: 5 years
Language:
- English (Required)
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