Technical Support Engineer

We are looking for you

Language**:English Advanced**

Location: : Calle #9, boulevard Presidente Perón 4000, Benavidez

**Requisitos del trabajo**
- Medium-Advanced technical knowledge (Office 365 "at User Support Level"
- Experience in troubleshooting Windows 10 and 11 environments
- Basic knowledge of Mobile Phones and Tablets
- Work and develop with work methodologies
- Experience in customer service
- Experience working through tickets
- Provide technical assistance to the clients regarding any operating system issues.
- Communicate with the clients to dig into the real problem. Conduct screenshare sessions if required
- Ensure all the desktop computer systems are working properly.
- Refer unresolved issues to the higher officials such as Technical Support Manager and provide useful suggestions.
- Maintain and update the record of issues and take measures to prevent those issues in the future.
- Make report of the customer queries
- Troubleshoot any problems regarding software and hardware computer support.
- Troubleshooting hardware, software, and network issues.
- Regular maintenance of organizational assets (computers, laptops, peripherals)
- Responsible for maintaining records of issues and solutions, user trainer, basic network support, emergency support, security compliance etc.
- Bachelor's degree in computer science, Information Technology, or relevant field.
- Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
- Exceptional knowledge of working with Windows/ Linux and Mac OS systems.
- Proficient knowledge of computer systems and their peripherals such as a printer, scanner, etc.
- Experience with various network connections addressing.
- Excellent communication and interpersonal skills.
- Ensure customer satisfaction by providing the best solutions to their queries.
- Proficient knowledge of antivirus software.
- Good problem-solving and multitasking skills.
- Exceptional customer service skills.

Work: On site

Experience: + 4 years

**Experience**:

- Soporte Técnico: 5 years (preferred)

**Language**:

- English (required)