Customer Care Specialist

hace 2 meses


Buenos Aires, Argentina Lenovo A tiempo completo

Position Overview

Lenovo is seeking a skilled Customer Care Case Representative to join our Solution and Services Group (SSG). The ideal candidate will possess strong technical skills, complex problem-solving abilities, and exceptional customer support and professional communication skills.

This role involves interacting directly with Lenovo customers to resolve complaint escalations regarding technical support, product quality, sales experience, and fulfillment delays. The successful candidate will have a proven track record of handling customer concerns at all levels with diplomacy, urgency, and empathy.

Key Responsibilities

  • Resolving customer complaints and escalations
  • Handling multiple customer cases simultaneously
  • Determining complaint resolutions and executing on those solutions
  • Working in a fast-paced environment and managing multiple cases throughout the workday
  • Driving E2E improvement of processes with a focus on SLAs, quality, and cost savings
  • Tracking and recording all case history in the case management tool

Requirements

  • 3+ years of experience in customer product quality resolution in a high-tech industry
  • 2+ years of customer care experience with strong customer-facing skills (phone and email)
  • 1+ years of experience solving issues related to PC technology
  • Professional interpersonal communication and customer service skills

Preferred Qualifications

  • Experience with Lenovo PC products and technical problem determination/recognition
  • Technical Support experience
  • Ability to work independently and as part of a team
  • Ability to create positive customer interactions
  • Fluent English level


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