Freelance Digital Support Specialist
hace 2 días
**Company Overview:** Social Discovery Group is a global technology company that builds innovative apps at the intersection of dating, social, and entertainment. With a portfolio of 70 social discovery platforms, our focus lies in AI, game mechanics, and video streaming.
We are committed to shaping Social Life 3.0 – a new digital reality where people can connect with others and artificial life forms. Our diverse team of over 1200 professionals works remotely from various locations worldwide.
**Job Description:** As a Remote Customer Experience Representative, you will play a crucial role in ensuring our users have a positive experience on our online dating platforms. Your primary responsibility will be to provide prompt and courteous assistance via emails and chats.
**Key Responsibilities:**
- Respond to user inquiries and resolve issues in a timely and professional manner.
- Address user concerns and provide helpful guidance.
- Maintain accurate records of user interactions for reporting purposes.
- Collaborate with other departments to escalate and resolve complex issues.
**Required Skills and Qualifications:**
- Fluent written and spoken English (Spanish, Portuguese, Japanese, Chinese a plus).
- Strong written communication skills with an emphasis on clarity and empathy.
- Excellent problem-solving abilities and first contact resolution mindset.
- Previous customer support or service experience required.
**What We Offer:
- Fully remote position with flexible working hours.
- Piece-Rate Compensation: Competitive pay for the quantity of items handled.
- A collaborative and inclusive work environment.
- Training and development programs to enhance your skills.
- The chance to make a positive impact on people's lives by helping them find meaningful connections.
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