Freelance Digital Support Specialist

hace 2 días


Buenos Aires, Buenos Aires C.F., Argentina Social Discovery Group A tiempo completo

**Company Overview:** Social Discovery Group is a global technology company that builds innovative apps at the intersection of dating, social, and entertainment. With a portfolio of 70 social discovery platforms, our focus lies in AI, game mechanics, and video streaming.

We are committed to shaping Social Life 3.0 – a new digital reality where people can connect with others and artificial life forms. Our diverse team of over 1200 professionals works remotely from various locations worldwide.

**Job Description:** As a Remote Customer Experience Representative, you will play a crucial role in ensuring our users have a positive experience on our online dating platforms. Your primary responsibility will be to provide prompt and courteous assistance via emails and chats.

**Key Responsibilities:**

  • Respond to user inquiries and resolve issues in a timely and professional manner.
  • Address user concerns and provide helpful guidance.
  • Maintain accurate records of user interactions for reporting purposes.
  • Collaborate with other departments to escalate and resolve complex issues.

**Required Skills and Qualifications:**

  • Fluent written and spoken English (Spanish, Portuguese, Japanese, Chinese a plus).
  • Strong written communication skills with an emphasis on clarity and empathy.
  • Excellent problem-solving abilities and first contact resolution mindset.
  • Previous customer support or service experience required.

**What We Offer:

  • Fully remote position with flexible working hours.
  • Piece-Rate Compensation: Competitive pay for the quantity of items handled.
  • A collaborative and inclusive work environment.
  • Training and development programs to enhance your skills.
  • The chance to make a positive impact on people's lives by helping them find meaningful connections.


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