Director of Operations
hace 11 horas
Shift4 is revolutionizing commerce by simplifying complex payment ecosystems worldwide. As a leader in commerce-enabling technology, we power billions of transactions annually for hundreds of thousands of businesses across various industries. For more information, visit our website.
This role is ideally based in Center Valley, PA, with relocation assistance available. We also consider remote work with the first 2-3 months onsite to build out the Mission Control Center.
Mission Control OverviewMission Control is a holistic system that centralizes company-wide information from external systems to a single, unified location. Subject matter experts can analyze and act on data directly, enabling fast response and automation to prevent similar issues in the future.
Responsibilities- Own the roadmap, technical documentation, and implementation of workflows and standard operating procedures within the Mission Control System.
- Design and implement communication methods, escalation strategies, quality assurance protocols, and response plans for ongoing business and technical issues.
- Lead Mission Control engineers to ensure technical architectures and people-oriented processes are aligned and systemically interwoven.
- Build and manage a tactical team of operations engineers, technical writers, and systems engineers.
- Identify, architect, and implement new Mission Control functionalities with support from Mission Control engineering teams.
- 10+ years of full-cycle technical team management experience, preferably in an operational and workflow-oriented role.
- Bachelor's degree in a relevant field (Engineering, Analytics, Mathematics, etc).
- Experience operating in a similar role within an Aerospace Mission Control Center.
- Highly competent communication skills, both written and verbal.
- Personal experience leading technical projects, including conception, development, and implementation.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on protected class.
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