Customer Support Specialist
hace 4 semanas
Are you passionate about delivering exceptional customer experiences? Do you thrive in a multicultural and multilingual environment? We're seeking a talented Customer Support Consultant to join our team at SupportYourApp.
Key Responsibilities:- Provide top-notch customer support via chats, emails, and other communication channels
- Build strong relationships with customers through active listening and empathy
- Meet and exceed team KPIs for customer satisfaction and support quality
- Stay up-to-date with the latest technology trends and advancements
- Handle sensitive customer information with confidentiality and care
- Apply customer happiness best practices to drive positive outcomes
- Maintain in-depth knowledge of our clients' products and services
- Collaborate with developers and other departments to ensure seamless support
- Excellent English communication skills (C1 level or higher)
- Proven experience in customer service or a related field
- Strong analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer with a stable internet connection
- Flexible schedule and short-term cooperation (2-3 months)
- Opportunity to work fully remotely
- Inclusive international environment with diverse perspectives
- Compensation in USD and good bonuses for referrals
- Paid intensive training and probation
- Work-life balance and responsive management
- Greenhouse conditions for self-development and growth
We're a multinational company with a People First approach, committed to providing a positive experience for our team members. If you're passionate about delivering exceptional customer support, we encourage you to apply and join our team at SupportYourApp.
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