Technical Support Specialist Windows 11 Migration

hace 1 mes


Córdoba, Córdoba, Argentina Techunting A tiempo completo
About Techunting

We are a cutting-edge technology company that provides innovative solutions to our clients. Our team is comprised of highly skilled professionals who strive to deliver exceptional results in a fast-paced and dynamic environment.

Job Description

Job Title: Technical Support Specialist Windows 11 Migration
Estimated Salary: $65,000 - $85,000 per annum (dependent on experience)
Location: Remote or On-Site at Techunting HQ

Overview: As a Technical Support Specialist for Techunting, you will play a critical role in ensuring the success of our clients' IT projects. Your primary responsibility will be to provide top-notch technical support services to end-users/clients in a courteous and responsive manner.

Key Accountabilities:

  • Deliver technical support services in a timely and professional manner.
  • Support the migration of Windows 10 to Windows 11.
  • Troubleshoot and resolve common application issues.
  • Demonstrate exceptional interpersonal and customer service skills in English and Spanish.
  • Update Service Now and leverage Knowledgebases.
  • Understand the importance of remote support in this effort.

Requirements:

  • 1-2 years of work-related experience in technical support.
  • Experience working with laptops and both Windows 10 operating systems.
  • CompTIA A+ and Windows 11 certification highly preferred.
  • Associate's degree or technical training, or equivalent combination of education and experience.
  • Demonstrated ability to multitask and prioritize tasks effectively.
  • Excellent customer service and communication skills.
  • Experience working with Lenovo laptops, Windows 11 operating systems, and various applications including O365.
  • Experience with Service Now is highly valued.


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