Technical Support Specialist
hace 4 días
About Staff4Half
We are a dynamic organization committed to delivering top-tier services to our clients. With a strong focus on efficiency and user satisfaction, we rely on a robust IT support team to maintain smooth operations and address technical challenges.
About The Role
This role offers the opportunity to work with a collaborative and supportive environment that values professional growth. We are seeking a skilled and customer-focused IT Help Desk to join our team.
Key Responsibilities:
- Provide first-level technical support to end-users via phone, chat, or Zoom.
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and update software and applications.
- Assist with user account management, including password resets and access requests.
- Document issues, solutions, and best practices in the ticketing system.
- Escalate complex technical problems to higher support tiers when necessary.
- Ensure timely resolution of technical issues to minimize downtime.
- Maintain IT inventory and assist with equipment setup and maintenance.
- Educate users on best practices for IT security and software usage.
Requirements:
- Previous experience in an IT help desk or technical support role.
- C1+ level in English (both written and spoken).
- Experience with troubleshooting hardware, software, and network-related issues.
- Familiarity with ticketing systems and remote desktop tools.
- Basic understanding of Active Directory, Office 365, and VPN solutions.
- Excellent problem-solving skills and attention to detail.
- Strong customer service skills and ability to communicate technical information effectively.
- Ability to work independently and prioritize tasks in a fast-paced environment.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A collaborative and supportive work environment.
- PTO.
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