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Customer Engagement Specialist
hace 2 semanas
We are looking for a highly skilled Customer Success Software Developer to join our global team at Alliah. This individual will be responsible for bridging the gap between customer support and software development, ensuring seamless customer experiences and delivering high-quality products and services.
The ideal candidate will have a passion for leveraging technology to solve real-world problems, providing exceptional customer experiences, and ensuring the highest quality in both products and services. They will also possess excellent communication skills, strong analytical and problem-solving abilities, and experience in sales, customer support, quality assurance, or software development.
**Key Responsibilities Include:**
- Providing technical support during the sales process to address client inquiries and tailor solutions to meet specific needs.
- Assisting in the preparation of technical proposals to ensure that all product specifications and capabilities are communicated.
- Conducting technical product demonstrations and training sessions for potential and existing clients.
- Participating in major installs to ensure all IoT devices are working properly, software is set up for customers, and that users are trained to use the systems.
- Gathering and relaying customer feedback to inform future improvements and features.
**Requirements:**
- Bachelor's degree in Engineering, Computer Science, Business, or a related field.
- Minimum 2 years of experience in sales, customer support, quality assurance, or software development.
- Familiarity with IoT devices, SaaS platforms, and basic troubleshooting.
- Excellent verbal and written communication skills in English (additional Asian languages are a plus).
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to work independently in a remote setting and manage multiple responsibilities.
- Knowledge of the Asian market dynamics, including cultural and business practices.
