Customer Retention Manager
hace 4 días
**Company Overview**
Varsity Tutors is a leading education technology company that offers personalized learning products. Our mission is to help students achieve their academic goals.
As a Senior Customer Retention Specialist, you will play a critical role in ensuring the success of our clients. Your primary responsibility will be to manage a high volume of inbound phone calls, addressing customer inquiries, resolving issues, and providing exceptional support.
**Required Skills and Qualifications**
- Fluent English language skills
- 3+ years of experience in account management, client relations, or hospitality
- Education, teaching, or tutoring experience preferred
- Strong problem-solving skills and ability to adapt quickly
- Conflict management skills and high-level judgment
**Benefits**
- Competitive hourly rate
- Full-time position with evenings and weekends required
- Fully remote work environment
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