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Retention and Engagement Specialist
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**About the Role**
We are looking for a highly motivated and customer-focused Senior Customer Retention Specialist to join our team. In this role, you will be responsible for building strong relationships with our clients, identifying their needs, and providing tailored solutions to meet those needs.
**Responsibilities**
- Assess and understand the needs of our clients to make recommendations for educational products and services
- Actively implement coaching and feedback to provide high-quality experiences
- De-escalate and handle challenging situations on a regular basis
**What We Offer**
- A competitive hourly rate
- A dynamic and collaborative work environment
- Ongoing training and development opportunities
